Guest Experience Coordinator
About The Position
The Four Seasons Resort Lāna’i is looking for a Guest Experience Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. The Guest Experience Coordinator supports the planning and coordination of personalized experiences for VIP, Elite, and Specialty Suite guests. This role partners with resort teams to manage guest preferences, special requests, amenities, and itineraries, ensuring seamless service and an exceptional luxury guest experience.
Requirements
- Successful candidate must possess legal work authorization in United States
- The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
- Ability to sit and/or stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
- Demonstrate exceptional attention to detail, organization, creativity, discretion, and professionalism while managing multiple priorities, maintaining confidentiality, exercising sound judgment, and delivering highly personalized luxury guest experiences aligned with the highest hospitality standards.
- Requires working knowledge of the Front Desk, Housekeeping, and Concierge.
Responsibilities
- Coordinate and oversee personalized experiences for Specialty Suite, Elite, VIP, and designated guests by managing pre-arrival planning, in-house experiences, departures, guest preferences, itineraries, special requests, and recognition opportunities to ensure seamless and memorable stays
- Partner with Lanaʻi Ambassadors and resort departments to coordinate guest communications, arrival amenities, welcome gifts, special celebrations, VIP arrangements, and service delivery, ensuring all details are executed accurately and on schedule
- Monitor upcoming arrivals, in-house VIP guests, and departures, proactively identifying guest needs, supporting service recovery efforts, and maintaining accurate guest profiles, preferences, and stay history within resort systems
- Maintain the inventory, organization, quality, and presentation of VIP amenities, guest gifts, printed materials, and Guest Experience supplies to uphold luxury service standards
- Prepare guest itineraries, departmental reports, communications, and operational documentation while supporting daily Guest Experience operations, special projects, personalization initiatives, and process improvements
Benefits
- Hourly Rate: $29.91
- 100% Employer contributed Medical, Dental, and Vision benefits
- Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
- Inclusive and diverse employee engagement & recognition events all year-round
- Complimentary stays and exclusive discounts at Four Seasons Worldwide
- Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
- Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
- Comprehensive learning and development programs to help you master your craft
- Energizing Employee Culture where you are encouraged to be your true self!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
