Guest Experience Coordinator

Rebis Health • Lone Tree, CO

32d • Onsite

About The Position

About Rebis
Rebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness.
Our name represents the sacred union of healing disciplines, bringing together diverse expertise into a unified system of care designed to help individuals heal and thrive.
Our mission is to restore and enhance individual healing by optimizing sleep health through a collaborative, compassionate, and highly coordinated approach.
Our vision is to become the nation’s leading multidisciplinary center for sleep wellness, setting a new standard for how care is delivered and experienced.
At the heart of Rebis is a simple commitment:
Every person who interacts with us should feel Loved, Heard, and Safe.
Why This Role Matters
The moment a guest walks into a Rebis clinic, the experience becomes real.
This moment sets the tone for:
trust
comfort
confidence
overall perception of care
The Guest Experience Coordinator is responsible for ensuring that every guest feels welcomed, supported, and guided from the moment they arrive until the moment they leave.
This is not a transactional front desk role.
It is a hospitality-driven experience role.
Position Summary
The Guest Experience Coordinator, commonly referred to as a medical receptionist in general healthcare/hospital settings, serves as the welcoming face of the clinic and is responsible for creating a seamless, organized, and supportive in-office experience.
This role combines:
hospitality
operational coordination
guest support
and financial interaction
You ensure that:
guests feel comfortable
the clinic runs efficiently
and every visit begins and ends with clarity
What Success Looks Like
A high-performing Guest Experience Coordinator:
welcomes guests in a warm, confident, and professional manner
creates immediate connection and emotional comfort
keeps the clinic running smoothly and on time
anticipates guest needs before they ask
ensures guests understand what to expect
collects co-pays and balances confidently and accurately
maintains a calm and organized environment—even during busy periods

Requirements

• 1–3+ years of customer service, hospitality, or healthcare experience
• Strong interpersonal and communication skills
• High attention to detail and organization
• Ability to multitask in a fast-paced environment
• Professional and composed demeanor

Nice To Haves

• experience in hospitality (hotel, concierge, front-of-house roles)
• experience in healthcare or clinic environments
• experience handling payments or financial transactions

Responsibilities

• Greet every guest warmly upon arrival
• Create a welcoming and calming environment
• Ensure guests feel acknowledged immediately
• Establish trust and comfort from the first interaction
• Verify demographics and insurance information
• Review and confirm consent and financial forms
• Assist guests with intake completion when needed
• Ensure all required documentation is complete and accurate
• Manage check-in and check-out processes efficiently
• Coordinate with clinical staff to maintain smooth patient flow
• Monitor schedules and adjust flow as needed
• Help prevent delays and bottlenecks
• Answer questions while guests are in the clinic
• Provide guidance on next steps
• Ensure guests feel informed and supported throughout their visit
• Collect co-pays and outstanding balances at time of service
• Communicate financial expectations clearly and professionally
• Ensure accurate payment documentation
• Support full schedule utilization
• Identify open slots and communicate opportunities
• Assist with same-day scheduling adjustments when needed
• Deliver a hospitality-first experience
• Communicate clearly and professionally
• Maintain a calm and organized presence
• Take ownership of the guest experience
• Support team collaboration and clinic efficiency

Benefits

• 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Unlimited PTO plus Paid Federal Holidays
• Complimentary Rebis Health Care Access to support your personal health
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed