Guest Experience Coordinator/Receptionist

Blo Plano•Plano, TX

7d•Onsite

About The Position

As the first and last impression for the Guest, you are a Blo brand ambassador. You are professional, friendly, tactful, and know how to diffuse a tense situation and turn a good experience into a great one. In fact, you thrive on this! This role involves participation in maintaining a professional, clean, fun, and respectful work environment, as well as routine up-training and skill advancement. There is a potential opportunity to be cross-trained on additional services such as makeup, or be promoted to stylist with certification. Blo is the industry leader, with over 100 North American locations and growing. Blo is a recognized brand with an international presence in the hair and beauty industry. We have amazing product partnerships including: UNITE hair care and Glo Skin Beauty, who support and love our salon staff as much as we do. We are dedicated to our extended Blo family, offering our staff ongoing training, educational programs, product knowledge, skill development, and career advancement opportunities for hairstylists.

Requirements

Ability to work weekends (Fridays and Saturdays) and be flexible with your schedule (must be able to work peak hours as determined by the bar, typically Thursday through Saturday).
Passion for the beauty and cosmetology industry and making people feel better.
Comfortable working with scheduling/booking software.
Strong technical skills and experience using a Mac computer.

Nice To Haves

Sales experience a plus!
Salon experience an asset.

Responsibilities

Act as a Blo brand ambassador, providing the first and last impression for the Guest.
Maintain a professional, clean, fun, and respectful work environment.
Participate in routine up-training and skill advancement.
Create and maintain a superior Guest experience.
Manage the appointment calendar, optimizing the schedule and maximizing bookings.
Discuss and sell hair packages/memberships and beauty products.
Support a team of hair stylists and beauty technicians.