Guest Experience Concierge
About The Position
At Four Seasons Residence Club Aviara, the Guest Experience Concierge creates lasting impressions during a personalized arrival, departure and concierge experiences for our owners and guests. This role involves demonstrating a friendly, courteous, and professional demeanor towards Owners and guests while assisting during their arrival and departure process. Responsibilities include welcoming and registering guests, fulfilling requests, handling special instructions, and adhering to established credit policies and procedures. The Concierge must maintain thorough knowledge of the Residence Club amenities, services, hours of operation, key personnel, special events and activities, and local attractions. A key part of the role is successfully completing room reservations, understanding different accommodation types, rates, and owner time availability, and distinguishing between owner, renter, and exchanger reservations. Additionally, the Concierge will assist owners with usage options such as split weeks, double usage, exchanges, or Four Seasons credit, and maintain a balanced bank, reconciling all transactions at the close of the shift. The role also requires handling multiple telephone calls simultaneously.
Requirements
- Reading, writing and oral proficiency in the English language
- Prior front office operations experience
Responsibilities
- Demonstrate a friendly, courteous, and professional demeanor towards O wners and guests while assisting during their arrival and departure process.
- Welcome and register guests, fulfill requests, and handle special instructions and adhering to established credit policies and procedures.
- Maintain thorough knowledge of the Residence Club amenities, services, and hours of operation, key personnel, special events and activities, and local attractions.
- Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available.
- Properly distinguish between owner, renter, and exchanger reservations.
- Assist owners with usage options, such as split weeks, double usage, exchanges, or Four Seasons credit.
- Maintain a balanced bank and reconcile all transactions at the close of the shift.
- Handle several telephone calls at any given time.
Benefits
- 401(k) Retirement Savings Plan
- Excellent training and development opportunities
- Exclusive discount and travel programs with Four Seasons Hotels and Resorts
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
