Guest Experience Cashier

Hornblower Group Inc.•Niagara Falls, ON

4d•Onsite

About The Position

The Guest Experience Cashier sells tickets and executes the ticket process for admission to the boat cruise while providing guests with excellent customer service. The cashier is also a product knowledge expert responsible for selling and upselling. The cashier is responsible for providing guests with a level of service that anticipates their needs and exceeds their expectations by welcoming walk-up guests in and efficient and informative manner.

Requirements

O.S.S.D or equivalent as recognized by the Ministry of Education
Minimum two (2) years’ working experience in a customer service/sales environment (preferably in hospitality)
Experience with POS cash system, cash handling and reconciling
Excellent organizational and troubleshooting skills
Good communication and customer engagement skills
The ability to successfully complete a criminal background check
Must be able to work all shifts including days, weekends and holidays
Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
Walk, stand, sit and work in all types of weather conditions for extended periods
Continually and repeatedly perform functions indoors and outdoors
If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

Nice To Haves

Knowledge of another language in addition to English is preferred

Responsibilities

Checking in groups, finalizing numbers and collecting payments
Sells tickets from the ticket plaza, group booth, or kiosk stations in the upper landing area
Greets all guests pleasantly while efficiently accepting payments for ticket transactions including issuing change, receipts, refund (if applicable), and processing vouchers
Performs lifts of currency/funds from bank/workstation along with supervisor
Ensures kiosks are in working order; advises Guest Experience Supervisor of any issues
Responsible for all sales transactions from selling to cash reconciling in an accurate and timely fashion
Interfaces with Accounting for smooth ticketing procedures and cash handling responsibilities
Counts money in cash drawers at the beginning of shift to ensure that amounts are correct and that change amounts are adequate.
Fulfills sales protocol to maximize revenue opportunities through upsells and cross sales
Assists with managing lines, assisting with kiosk lines, queuing and boarding process when required
Checking in and greeting guests at the upper funicular as required
Answers questions concerning fares, routes, schedules and gives out information with regards to Niagara Falls and other local attractions
Follows Niagara Parks directives and Niagara City Cruises policies to ensure all passengers, guests and visitors to the area have an “amazing experience”
Responsible for stocking, replenishing and maintaining a clean, healthy and safe environment for guests and co-workers
Attends training, pre-shifts and departmental meetings as scheduled by management
Adheres to all health and safety regulations
Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace
Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
Reports to work on time and for all scheduled shifts
Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
Maintains any applicable licenses and certifications
Completes any other duties as assigned