Guest Experience & Boathouse Agent, Maligne Lake

Pursuit Collection•Jasper, AB

4d•Onsite

About The Position

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

Requirements

A passion for delivering a memorable experience to each guest is the most important aspect of this position!
Strong communication skills, with an ability to proactively listen and be empathetic
Must get excited at the idea of living and working in a remote (yet very social) environment
Previous hospitality and cash handling experience an asset
Ability to think on the fly and outside the box to solve problems with a positive attitude
Second language is an asset
Mature, energetic, dependable and self-motivated
Enjoy working with a team in a busy, fast-paced environment
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment
Be prepare for all season weather (snow, rain, wind, hail)
Must meet the organization grooming and appearance standards
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

Responsibilities

Provide an exceptional hospitality-focused informational and sales interaction with guests visiting Maligne Lake
Be current and up to date on all Pursuit attractions, products and promotions along with our other services/experiences provided on site
Provide information and answer questions about general knowledge of the Maligne Valley and Jasper area
Check guests in as they arrive at the tour boat boarding area scanning all access tickets, coordinating guests for efficient and timely boarding and answering questions (this part of the role is outside)
Be first point of contact for any tour boarding issues including tour delays or cancellations, guests who have missed their tour or have not arrived and communicating effectively with tour directors and the guest services office/dispatch
Work closely with boat captain/guides as to loading/unloading of the tour boats
Maintain cleanliness of ticket and boarding areas
Be knowledgeable and proficient in the use of the point of sale, cash and credit transactions along with daily cash out procedures
Rent and outfit a fleet of canoes, kayaks and peddle boats, providing safety and operating instructions to guests
Ensure that rental boat agreements and releases are thoroughly understood, completed correctly, properly filed and adhered to
Complete minor repairs as required to rental boats and equipment, reporting any larger issues to the fleet maintenance dept.
Other duties as assigned