Guest Experience Attendant (Part-Time) | Smith Tower

Columbia Hospitality•Seattle, WA

About The Position

Guest Experience Attendants are the first point of customer service for visitors to Smith Tower. They guide guests through admission ticket purchases, present the exhibits and programs, and recommend retail, food and beverage, and events. The role supports the guest experience throughout the attraction, including the admissions area, elevator, and 35th floor, and helps maintain clean, welcoming public spaces and smooth daily operations.

Requirements

One year of guest-service and customer-service experience in the hospitality and attractions industry.
Ability to solve practical problems in situations with limited standardization.
Ability to work during all business operating hours, including nights, weekends, and holidays.
Strong communication skills, including phone, messaging, and email correspondence.
Ability to present information effectively and respond to questions from team members, clients, guests, or the public.
Strong computer skills, including the ability to use point-of-sale electronic software.
Proficiency with Smith Tower’s FareHarbor ticketing system.

Responsibilities

Greet guests and provide friendly assistance throughout their visit.
Sell admission tickets, retail items, and special-event tickets, and promote Smith Tower consumer events.
Assist with waitlist seating for the 35th Floor and manage guest control for ticketed events.
Welcome guests, explain payment processes, and provide information about Smith Tower tours and exhibits.
Share Smith Tower’s history and highlights at the entrance and in the elevator, and explain what guests can expect during their visit.
Escort guests safely to the 35th floor and engage them in conversation about Smith Tower’s history and culture.
Keep the entryway, exhibits, public areas, box office, museum, point-of-sale stations, restrooms, storage areas, and shared team spaces clean and organized.
Maintain a warm, professional demeanor in the admissions and guest-service lobby and elevator.
Complete opening and closing duties, including restocking, inventory management, opening awnings, sweeping, mopping, and refilling water for guest perks.
Work with the departmental lead to complete opening, midday, and closing Standard Operating Procedures.
Answer incoming guest calls and provide information clearly and professionally.
Communicate with team members and supervisors about guest flow and other requests.
Help the Manager manage guest flow and use positive suggestive-selling techniques to anticipate guest needs.
Offer workflow suggestions, support management, and cover shifts for other Guest Experience positions as needed.
Perform additional duties as assigned by management to support the guest experience.

Benefits

Hourly pay range of $21.30–$21.50, depending on experience.
Daily pay option.
Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program (“Columbia Cares”).
Volunteer opportunities and committee participation opportunities.
Task force work opportunities.
Online learning platform.
Third-party discounts, including pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.