Guest Experience Associate (Part- and Full-Time)

San Diego Humane Society•San Diego, CA

1d•$21 - $22•Onsite

About The Position

San Diego Humane Society is hiring Part- and Full-Time Guest Experience Associates for our San Diego team! In this role, you’ll serve as the first point of contact for guests visiting or calling SDHS and be responsible for making sure the guest experience is positive and professional. This role delivers service at the gold standard level in alignment with the SDHS Way, to meet the needs of animals and the people who love them by leading with compassion, finding creative solutions, providing personalized care and building connections. If you’re passionate about making an impact in the animal welfare movement, we’d love to talk to you.

Requirements

High School Diploma or equivalent required.
Minimum of one (1) year experience in customer/guest services required, 2 years preferred.
Bilingual skills a plus, bilingual-Spanish preferred.

Nice To Haves

Prior experience working with animals in a kennel, shelter or veterinary hospital preferred.

Responsibilities

Provide exceptional service to every guest; including acknowledging guests as they enter or call SDHS, thanking them for coming to SDHS, determining their needs, answering questions related to our services, and working through their inquiry until resolution.
Complete as many quality adoptions as possible by assisting guests in finding an appropriate match for their household and lifestyle while encouraging adopters to take advantage of our risk-free “Adoption Guarantee.”
Check guests in and out for relinquishment, euthanasia and Community Spay and Neuter services.
Check in stray animals brought in by the public and gather detailed information and assess stray cat’s eligibility for the Community Cat Program as needed.
Cross-train and participate in all areas of the Guest Experience including but not limited to Adoptions, Admissions, Stray and Reclaim.