Guest Experience Associate
About The Position
For more than 131 years and four generations, J.C. Newman Cigar Co. has handcrafted the world's finest cigars in the heart of Tampa's historic Ybor City. Our factory, El Reloj, is the last operating hand-rolled cigar factory in the United States-a living landmark where more than 25,000 guests from around the world visit each year to experience Tampa's cigar heritage. In late 2026, we will open three new hospitality experiences inside a beautifully restored 1910 building across the street from El Reloj: Elaine's , a classic American restaurant with continental and local influences serving breakfast, lunch and dinner; Stanford's Cigar Club , a premium cigar lounge built around an exclusive barrel-aged spirits and reserve red wine program; and The Inn at El Reloj , eleven beautifully appointed guest rooms upstairs from Elaine's. Together with our private events programming on both sides of the street, they form the El Reloj District, a hospitality destination unlike anything else in Tampa. We are seeking a personable and knowledgeable Guest Experience Associate to help deliver an exceptional and memorable experience for every visitor. This role is ideal for someone who enjoys storytelling, hospitality, and sales while representing one of Tampa's most historic companies.
Requirements
- High school diploma required
- Strong verbal communication skills with clear speaking and proper enunciation
- Ability to read, write, and speak English
- Passion for hospitality, guest service, and sales
- A friendly and professional demeanor with strong interpersonal skills
- A polished and professional appearance at all times
- Ability to lift, push, pull, and carry up to 15 pounds
- Standing and walking for extended periods during tours and guest assistance
Nice To Haves
- college degree preferred
- bilingual English/Spanish is a plus
- Flexibility to work evenings, weekends, and special events as needed
Responsibilities
- Creating memorable guest moments that generate positive word-of-mouth and strengthen the J.C. Newman brand
- Leading and facilitating guest experiences at the factory, including guided tours, hand-rolling classes, Cigar 101, tobacco tastings, and future educational experiences
- Knowledgeable about company history, cigar manufacturing, museum exhibits, and merchandise, and performing other duties as assigned by management
- Operating the point-of-sale (POS) system to accurately and efficiently process customer transactions, including purchases, discounts, returns, and applicable payment methods, while maintaining a high standard of customer service
- Ensuring store displays remain fully stocked, organized, and visually appealing
- Resolving guest questions and concerns using interpersonal communication while being professional and having a positive attitude
- Discussing, recommending, and selling cigars and other Factory Store merchandise
- Providing guests with helpful information about the El Reloj District, nearby attractions, local activities, and directions, while operating the passenger elevator when needed
Benefits
- medical, vision, and dental coverage
- a 401(k) savings plan with company match
- company-paid life and short-term disability insurance
- company-sponsored long-term disability
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
