Guest Experience Associate Part Time

Mainsail Lodging & DevelopmentGlendale, AZ
Onsite

About The Position

Stay Sojo Furnished Living provides furnished corporate apartments nationwide and has a great opportunity for a Guest Services Attendant in Glendale, AZ. In this position you will be delivering exceptional guest services to in-house guests. As well as conducting quality inspections of units between guests and monitoring the property on a routine basis. This position will be part-time approximately 24 hours a week, with occasional flexibility needed. The specific hours for this position are: Thursdays – Overnight from 11PM to 7AM Saturdays – Typically 10AM-6:30PM Sundays – (Might vary) but typically from 10AM-7PM

Requirements

  • High School Diploma or Equivalent
  • 1+ years operations, housekeeping and/or customer service experience in a similar field of work
  • Exceptional customer service skills
  • High emotional intelligence
  • Genuine desire to help others
  • Excellent communication skills, both verbal and written
  • Ability to interact patiently, tactfully, and diplomatically with internal and external guests
  • Self-motivated, problem-solving in nature, and well organized.
  • Friendly, energetic and assertive

Nice To Haves

  • Bilingual a plus

Responsibilities

  • Maintain friendly and welcoming attitude towards guests
  • Maintain professional relationship with guests, clients, vendors and all staff.
  • On the overnight shift, you will be responsible for ensuring each guest has checked out with the Stay Sojo team member (You) before departing.
  • You must collect signatures and keys from each guest and inform the appropriate party should anyone lose their keys.
  • Address guests' service needs in a professional, positive, and timely manner
  • Inspect units upon checkout for cleanliness and condition of furnishings between guests.
  • Supply unit with additional guest supplies when necessary.
  • Monitor the property during stated coverage hours, including evenings and weekends to ensure a quiet and peaceful environment for all residents
  • This position may require involvement in special projects and initiatives as they arise.
  • Candidates should be adaptable and open to taking on diverse tasks to support the company's evolving needs.

Benefits

  • Medical, Dental & Vision
  • HSA & Flexible Spending Account
  • Basic Life & Disability Plan
  • 401(k) Retirement Plan
  • Paid Time Off & Volunteer Time Off
  • Holiday Pay & Bereavement Leave
  • Growth & Development Opportunities
  • Tuition Reimbursement
  • Employee Assistance Program
  • Travel Discounts for hotel team members through Marriott Explore Program
  • FREE meal (full-service hotel team members only)
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