Guest Experience Associate
Washington Athletic Club•Seattle, WA
•Onsite
About The Position
The Guest Experience Associate handles all front desk operations at the Inn at the WAC, representing the organization to Members and Guests. They are responsible for providing front desk services, managing accommodations, troubleshooting computer systems, coordinating with other departments, handling emergencies, processing bills, and performing cashier duties. The role supports the WAC's mission by ensuring smooth check-ins and check-outs, addressing complaints, and offering current information and referrals. Shifts are primarily 3pm to 11pm.
Requirements
- A minimum of one (1) year of experience in a hotel or hospitality setting
- High school diploma or equivalent
- Strong communication skills and a customer service mindset
Responsibilities
- Greet Members and Guests, assist with registrations, bell services, directions, and address their needs
- Respond to requests for information about the Seattle area, providing directions and making reservations as needed
- Handle front desk billing, payments, cashier duties, and accounting tasks, including audits and reports
- Maintain up-to-date front desk and customer service skills, stay informed about community events, industry practices, and trends, and adhere to WAC policies
- Work with Inn at the WAC team members to market, promote, and enhance programs and services
- Other duties as assigned.
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability insurance
- Paid Time Off (PTO)
- 9 paid holidays per year
- 401(K) with employer match
- Employee Assistance Program
- Fitness Reimbursement Program
- ORCA Passport Program
- Pet insurance available
- Free daily meal (soup/salad bar)
- Discount on spa services and products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
