Seasonal Guest Experience Associate - Belle Isle Nature Center
Detroit Zoological Society•Detroit, MI
•Hybrid
About The Position
The Guest Experience Associate is a seasonal position, responsible for fulfilling tasks and duties related to providing a positive guest experience to visitors of the Belle Isle Nature Center (BINC).
Requirements
- High school diploma or equivalent.
- One year of experience in customer service, data entry or any role interacting with the public.
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of math and basic accounting principles.
- Contribute to a positive, high energy, entertaining experience, and atmosphere.
Nice To Haves
- Galaxy, Excel and PowerPoint experience preferred.
Responsibilities
- Greet guests with enthusiasm and provide information to enhance each visit.
- Interacts with customers via telephone, email, or in person to provide support and information on Detroit Zoo or BINC services.
- Collects and enters information for membership.
- Responsible for ongoing database maintenance including updating records.
- Fields customer questions and complaints; when the issue is beyond the Associates knowledge, forwards to appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Provide support in scheduling group and education activities.
- Support the activities of the department.
- Participate in DZS activities and events as required.
- Performs other related duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
