Guest Experience Associate & Content Creator
About The Position
LightHouse for the Blind and Visually Impaired, headquartered in downtown San Francisco, is looking for a full-time Guest and Event Services Associate to support our SF, East Bay, Napa, and North Bay offices and to fill a valued role in our growing organization. The Guest Experience Associate & Content Creator will be responsible for greeting and assisting visitors, handling phone calls, supporting event execution, managing event-related items, coordinating with vendors, overseeing guest check-in/check-out, managing reservations, maintaining a booking calendar, coordinating room availability, keeping the Welcome area clean and stocked, providing local recommendations, building positive relationships, supporting reception, assisting with event paperwork, being knowledgeable about emergency procedures, and responding to emergencies. Additionally, this role will support the creation and distribution of marketing artwork and plans for EHN sponsored events, maintain guest contact lists, create and distribute monthly newsletters and marketing email blasts using MailChimp, and create approved content for social media platforms. The role also involves initiating and supporting content creation for social media, website, and promotional items, and driving company vehicles onsite for guest and item transportation.
Requirements
- Possess class C driver’s license, class B is a plus.
- Minimum 1 year experience in a guest-facing role in a hospitality, winery or retail environment.
- Excellent written and verbal communication skills.
- Proven ability to stay organized, handle multiple tasks and competing priorities, provide excellent follow-up to meet deadlines.
- Versatility, adaptability, and an enthusiastic willingness to work with changing priorities.
- Comfortable calendaring and setting up in person and virtual meetings (i.e., Zoom).
- Proficiency in using Microsoft Outlook, Excel, Word, Team and the ability to learn new technology platforms.
- Strong interpersonal skills and ability to anticipate the needs of a diverse group of visitors.
- Professional appearance, work ethic and demeanor.
- High level of professionalism.
- Attention to detail
- Must have or being willing to get Responsible Beverage Service training/certification
- Must have or being willing to get Serve Safe Food Handler training/certification
Nice To Haves
- class B driver's license
- Experience working in a customer service role in a hotel or retreat environment is a plus.
- Event planning experience is a plus.
- Nonprofit experience is a plus.
Responsibilities
- Greeting and assisting visitors, ensuring a welcoming environment.
- Handle phone calls professionally, providing accurate information.
- Support event execution, including room reservations, setups, and logistics.
- Manage event-related items (food, rentals, linen, and cabin assignments).
- Coordinate with vendors and staff for smooth operations.
- Oversee guest check-in/check-out and room inspections.
- Manage reservations for rooms and overnight stays.
- Maintain an updated booking calendar and prevent conflicts.
- Coordinate room availability for student programs and events.
- Keep the Welcome area clean, organized and stocked with brochures.
- Provide guests with local recommendations and information.
- Build positive relationships with guests and staff, collecting feedback.
- Support reception.
- Assist with event paperwork and interdepartmental documentation.
- Be knowledgeable about emergency procedures.
- Respond quickly to medical, security, or disaster situations, contacting the necessary authorities.
- Support creation and distribution of marketing artwork and plans for EHN sponsored events
- Maintain accurate guest contact list in MailChimp (or the chosen platform being utilized).
- Use the MailChimp platform (or the chosen platform being utilized) to create and distribute monthly newsletter and marketing email blasts as needed.
- Create approved content and manage social media platforms, including but not limited to Instagram, and Eventbrite. Must partner with Communications to adhere to guidelines. Content Creation should not exceed 1 hour a day in total.
- Initiate and support content creation and distribution for social media, website and promotional items
- Drive company vehicles onsite to assist with transporting guests and assist with transporting other event related items.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
