Guest Experience Associate - Admissions

Huntsville Botanical Garden•Huntsville, AL

About The Position

Guest Experience Associate - Admissions Department: Guest Experience Supervisor: Guest Experience Manager Supervises: N/A FLSA Classification: Non-exempt Availability: Position requires regular weekday, evening, and weekend hours, and occasional holidays. Hours may fluctuate based on the seasonal needs of the Garden. General Summary: Deliver excellent customer service to garden visitors while educating and assisting in the sales of admissions, memberships, classes, and events.

Requirements

High school diploma and at least 3 months of retail or customer service experience or an equivalent combination of education and experience.

Nice To Haves

2 years of experience in customer service and utilizing POS software preferred.

Responsibilities

Welcome and interact with guests with a friendly and positive attitude.
Ring admission sales into computer POS system, use knowledge of Garden and Key Messages as selling points of memberships, classes, group tours, and events.
Answer Garden general phone line with a pleasant and engaging demeanor answering general and admissions questions, transferring calls, and taking phone orders according to established procedures.
Open and close the desk by preparing and balancing the POS terminals according to established procedures.
Run reports, count the bank, and order change as needed.
Facilitate deposit and paperwork.
Review/maintain stock levels of collateral at the kiosks and communicate the needs.
Maintain the front desk with appropriate supplies/forms.
Assist in the sales of gift shop merchandise.
Support garden events by setting up and processing admissions or sales in and outside of the Guest Center.
Maintain a good working relationship with other departments to ensure current garden knowledge while supporting garden events.
Assist guests with tour requests.
Assist volunteers with daily job requirements.
Assist in the cleanliness of the Atrium.
Participate in department meetings and performs other duties as assigned.