Guest Experience Associate - Admissions

Huntsville Botanical Garden • Huntsville, AL

19h • $14 - $15 • Onsite

About The Position

Deliver excellent customer service to garden visitors while educating and assisting in the sales of admissions, memberships, classes, and events.

Requirements

• High school diploma and at least 3 months of retail or customer service experience or an equivalent combination of education and experience.
• A desire to contribute to the guest experience in a positive and engaging way by displaying a willingness to learn and share your knowledge about the Garden, its programs, and its mission of connecting people to plants.
• A commitment to exemplifying the Garden’s core values in daily tasks and interactions.
• Proactive in selling the benefits of garden memberships.
• Must be organized, excellent at multitasking, and display strong interpersonal skills.
• Ability to work positively in a team environment.

Nice To Haves

• 2 years of experience in customer service and utilizing POS software preferred.

Responsibilities

• Welcome and interact with guests with a friendly and positive attitude.
• Ring admission sales into computer POS system, use knowledge of Garden and Key Messages as selling points of memberships, classes, group tours, and events.
• Answer Garden general phone line with a pleasant and engaging demeanor answering general and admissions questions, transferring calls, and taking phone orders according to established procedures.
• Open and close the desk by preparing and balancing the POS terminals according to established procedures.
• Run reports, count the bank, and order change as needed.
• Facilitate deposit and paperwork.
• Review/maintain stock levels of collateral at the kiosks and communicate the needs.
• Maintain the front desk with appropriate supplies/forms.
• Assist in the sales of gift shop merchandise.
• Support garden events by setting up and processing admissions or sales in and outside of the Guest Center.
• Maintain a good working relationship with other departments to ensure current garden knowledge while supporting garden events.
• Assist guests with tour requests.
• Assist volunteers with daily job requirements.
• Assist in the cleanliness of the Atrium.
• Participate in department meetings and performs other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED