Guest Experience Associate - Admissions

Huntsville Botanical GardenHuntsville, AL
19h$14 - $15Onsite

About The Position

Deliver excellent customer service to garden visitors while educating and assisting in the sales of admissions, memberships, classes, and events.

Requirements

  • High school diploma and at least 3 months of retail or customer service experience or an equivalent combination of education and experience.
  • A desire to contribute to the guest experience in a positive and engaging way by displaying a willingness to learn and share your knowledge about the Garden, its programs, and its mission of connecting people to plants.
  • A commitment to exemplifying the Garden’s core values in daily tasks and interactions.
  • Proactive in selling the benefits of garden memberships.
  • Must be organized, excellent at multitasking, and display strong interpersonal skills.
  • Ability to work positively in a team environment.

Nice To Haves

  • 2 years of experience in customer service and utilizing POS software preferred.

Responsibilities

  • Welcome and interact with guests with a friendly and positive attitude.
  • Ring admission sales into computer POS system, use knowledge of Garden and Key Messages as selling points of memberships, classes, group tours, and events.
  • Answer Garden general phone line with a pleasant and engaging demeanor answering general and admissions questions, transferring calls, and taking phone orders according to established procedures.
  • Open and close the desk by preparing and balancing the POS terminals according to established procedures.
  • Run reports, count the bank, and order change as needed.
  • Facilitate deposit and paperwork.
  • Review/maintain stock levels of collateral at the kiosks and communicate the needs.
  • Maintain the front desk with appropriate supplies/forms.
  • Assist in the sales of gift shop merchandise.
  • Support garden events by setting up and processing admissions or sales in and outside of the Guest Center.
  • Maintain a good working relationship with other departments to ensure current garden knowledge while supporting garden events.
  • Assist guests with tour requests.
  • Assist volunteers with daily job requirements.
  • Assist in the cleanliness of the Atrium.
  • Participate in department meetings and performs other duties as assigned.
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