Guest Experience Architect

Bolt Farm Treehouse • Whitwell, TN

6d • $135,000 - $170,000 • Onsite

About The Position

BOLT FARM is building America's most iconic romantic luxury retreat brand: nature-immersed, high-experience, and emotionally transformative. Backed by 3,300+ five-star reviews, 1M+ followers, and features across Forbes, Travel + Leisure, and Netflix, we're scaling from a high-performing flagship into a national portfolio. This role is for someone who wants to operate at the ground floor of a brand with real momentum, high standards, and a team obsessed with doing it right. The CEO's vision is for every guest to feel known before they arrive, whether it's one couple or forty, viewing this as a design problem before a hospitality problem. The company is looking for one person to design how a Bolt Farm stay works, then build it and run it live. This is an execution-focused role, not a strategy or consulting position. The individual will design, build, observe real guest experiences, and iterate on the design. The ideal candidate is a 'Prototyper' who builds v1 before meetings, starts from the human experience, builds in days, and can iterate quickly based on feedback and data. The core values for this role are having built something real (side projects count), having it used by others (not just a personal hobby), and the ability to design for feeling, not just function.

Requirements

• Have you built something real? Not proposed. Not scoped. Built. Side projects and personal builds count double here.
• Speed counts: "I built it in a week" beats "I led a two-year rollout."
• Did anyone else use it? A thing you built that only you ever touched is a hobby. A thing other humans adopted is the signal.
• Can you design for feeling, not just function? Tell us about a moment you designed that made a specific person feel something specific, and how you knew it landed.
• Builders build for themselves too.

Nice To Haves

• No degree required.
• No hospitality background required.
• No minimum years required.
• Nonlinear and self-taught backgrounds are a positive signal here, not something to explain away.

Responsibilities

• The design of the entire guest journey: pre-arrival intake through the T+180d check-in
• The Dreamweaver, Host, and Guest Communications teams who execute the design
• The wow architecture: four standardized wows plus one creative wow per stay, and the system that guarantees delivery
• Personalization at scale: turning intake data into a stay that feels hand-built
• The AI layer of guest operations, and the judgment call on where warmth requires a human
• Service recovery design, including what changes upstream after every failure
• Weekly iteration driven by review trends, survey data, and what you watch happen on property
• Rebooking, loyalty, and enhancement revenue as outputs of better design

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed