Guest Experience Ambassador Accenture
About The Position
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. We do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. This individual will be expected to maintain a professional, polite and considerate manner as they support visiting and local customers with both routine and general service requests.
Requirements
- A high school graduate, with some college preferred
- Two to three years’ experience in a client service / reception position within a hospitality or corporate environment
- Ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously
- Comfortable interacting with visitors in a public environment
- Basic computer skills and knowledge of office technology / equipment.
Responsibilities
- Greets both expected and unexpected visitors according to established procedures
- Answers telephones in a friendly, professional manner
- Takes messages with accuracy and appropriately handles or refers questions and requests
- Handles on-floor conference room activities
- Acts as an overall Hospitality Services resource to guests, visitors, and employees
- Has a thorough understanding of the client’s emergency procedures is prepared to carry out designated tasks
- Exemplifies an understanding of the client’s company culture
- Performs other duties as assigned
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
