Guest Experience Ambassador (Korean Speaking)

Kualoa Ranch • Kaneohe, HI

6d • Onsite

About The Position

The Korean-Speaking Guest Experience Ambassador serves as an important point of contact for Korean-speaking visitors arriving at Kualoa Ranch and helps create a welcoming, clear, and comfortable guest experience from the start. This position is designed for someone who can use Korean language ability to assist guests with questions, check-in, directions, tour information, and general support while also communicating effectively with coworkers in English. Successful team members bring strong Korean and English communication skills, a positive attitude, and a genuine desire to help guests feel informed, respected, and cared for while representing Kualoa Ranch with professionalism and the spirit of aloha. Team members in this role take pride in helping guests have a smooth and memorable visit while contributing to an organized and welcoming environment for everyone on property.

Requirements

• Minimum of 2 years of customer service experience, preferably in hospitality, tourism, or a related field.
• Strong Korean and English communication skills with the ability to interact effectively with guests from diverse backgrounds.
• Positive attitude, reliability, and strong work ethic.
• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
• Ability to multi-task and manage multiple guest interactions simultaneously.
• Flexibility to work weekends, holidays, and varying shifts as required.
• Korean-speaking ability is required or strongly preferred for this role, with the ability to clearly assist Korean-speaking guests in a welcoming and professional manner.

Nice To Haves

• Knowledge of Kualoa Ranch and the local area is highly desirable.
• Familiarity with Hawaiian culture and traditions is preferred.

Responsibilities

• Welcome and engage Korean-speaking guests with warmth, professionalism, and the spirit of aloha.
• Assist Korean-speaking guests with tour check-in and provide accurate information regarding tours, schedules, availability, pricing, and policies.
• Answer questions about ranch activities, tour requirements, procedures, and general property information.
• Provide directions and guidance to help guests move easily throughout the property.
• Coordinate with internal departments to ensure guest needs are communicated and addressed efficiently.
• Assist in resolving guest concerns or unexpected issues in a calm, courteous, and solution-focused manner.
• Maintain awareness of guest flow and support an organized and efficient front-of-house environment.
• Represent Kualoa Ranch professionally while contributing to a positive and cooperative team atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed