Guest Experience Agent, Columbia Icefield

Pursuit Collection•Jasper, AB

1d•Onsite

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. Based at the remote Columbia Icefield in Jasper National Park, this on‑site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You’ll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world‑famous Glacier Adventure and Skywalk. Staff live on‑site with accommodations and three hot meals per day.

Requirements

Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
Must get excited at the idea of living and working in a remote (yet very social) environment
Guest service-oriented mindset and a passion for delivering memorable experiences
Ability to think on the fly and outside the box with a positive attitude
Mature, energetic, dependable and self-motivated
Enjoy working with a team in a busy, fast-paced environment
Must enjoy working outdoors, even in challenging mountain weather conditions
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
Be prepared for all season weather (Snow, Rain, Wind, Hail)
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

Nice To Haves

Previous guest service and cash handling experience an asset
Second language is an asset
Good conflict resolution and problem-solving skills an asset
Standard First-Aid or higher an asset

Responsibilities

Directing guests through parking and arrival areas while giving a warm welcome prior to entering the Glacier Discovery Centre (GDC)
Educating guests on Pursuit Attractions and guiding them through the purchasing process
Providing guests information on the local area
Assisting with tour group check-in, and coordinating with Dispatch regarding any changes
Ticket validation as guests begin the Columbia Icefield Adventure and Skywalk tours
Loading & coordinating guests and tour groups on/off Coaches and/or Ice Explorers
Operating the point-of-sale system with accuracy and efficiency, including responsible handling of cash, credit cards, and cash out forms
Communicating with co-workers and management, forwarding observations and comments in a timely fashion
Uphold the high standard of environmental stewardship expected for all employees
Other duties as assigned