Guest Experience Agent

HR_RH • Whistler, BC

2d • Onsite

About The Position

Our Mission is to offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. Our Vision is to be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle. Our Fundamental Values are Authenticity (welcoming and genuine, leading by staying true to the Scandinavian tradition), Team Spirit (communicating, displaying empathy, working in a family spirit, approaching change positively, being willing to help, and rallying around common goals), and Professionalism (anticipating guest needs, going above and beyond expectations, being experts, performing at the highest level, leading by example, being accountable, and delivering great results).

Requirements

• Previous customer service experience preferred
• Energetic and positive team player
• Excellent verbal and written communication skills
• Proactive, creative problem-solving skills with an ability to remain calm and professional at all times
• Clear criminal record check
• Available to work flexible hours, including evenings and weekends

Responsibilities

• Welcome guests to Scandinave Spa Whistler as per spa standards.
• Provide detailed information regarding the Thermal Journey Experience, Massage Services and other products offered.
• Explain the key features of our site, ensuring they embrace our silence and digital detox guarantee.
• Understand guest needs and recommend appropriate services, products, and experiences.
• Support group bookings and requests in alignment with Sales and Marketing directives.
• Communicate and manage the guest waitlist under direction from the Team Lead.
• Ensure reception and guest areas (lobby, fireplace, bathrooms, and change rooms) are clean, orderly, and aligned with spa ambiance standards.
• Ensure adequate staffing presence in the reception.
• Perform opening and closing duties for the Front Desk.
• Accurately process a variety of transactions using TAC or Zenoti, including reservations for Scandinavian Baths and massages, gift certificates and gift cards, and Boutique and Bistro purchases.
• Ensure control and distribution of locker keys, towels, bathrobes, and other supplies.
• Follow lost and found procedures.
• Receive and manage incoming mail and packages.
• Monitor and replenish supplies at the Front Desk (e.g., pens, brochures, gift cards).
• Ensure adequate stock of towels, bathrobes, and other spa products.
• Restock Boutique and Bistro items regularly.
• Be knowledgeable about current and upcoming sales and marketing promotions, including applying and processing promotional offers in Zenoti.
• Perform all other tasks requested for the smooth and efficient function of the Spa Scandinave Whistler.

Benefits

• Complimentary thermal baths membership for yourself
• Extended Health Benefits after 9 months (full-time only)
• Massage Discounts of up to 35%
• Food and beverage discounts for onsite café of 25%
• Winter Whistler Blackcomb Spirit Pass or Wellness Program (full-time only)
• Complimentary thermal baths membership for one friend, after 3 months (full-time only)
• Corporate discount vouchers for friends and family visiting Scandinave Spa
• Staff accommodation, based on availability (full-time only)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed