Guest Experience Agent (Seasonal), Lake Minnewanka

Pursuit Collection•Banff, AB

11d•Onsite

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is posted as part of our seasonal hiring for Summer, 2026, it will be a full time seasonal role.

Requirements

Able to work in a team environment as well as independently
Attention to detail and good communication skills
Ability to think calmly and clearly in any situation
Cash handling experience
Strong customer service skills
Second language an asset
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

Responsibilities

Ensure that a high level of customer service is given to each guest
Be prepared for a fast-paced work environment with changing conditions
Demonstrate a positive attitude and good communication skills
Work in a team environment as well as independently
Greet and welcome all Lake Minnewanka guests; answer emails and phone calls
Ensure smooth operation by coordinating tour boats departures; operate radio communication hub
Operate all POS systems for bookings, ticketing & retails; handle cash and credit transactions
Understand and promote all products, services and policies offered by Pursuit BJC
Maintain a clean, organized and fully stocked retail floor
Sustain a safe environment in all areas controlled by Lake Minnewanka Cruise
Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe