Guest Engagement Specialist Downtown

Audubon Institute•New Orleans, LA

4d•Onsite

About The Position

Guest Engagement Specialists (“Specialist”) are key members of the Learning & Engagement (L&E) team at Audubon Aquarium & Audubon Insectarium and bring our mission to life by creating unforgettable moments that help our guests connect with nature and wildlife. Specialists deliver engaging informal and interpretive programming that inspires and strengthens a connection to our animals, our mission and our conservation goals. As a dynamic storyteller and interpreter, the Specialist delivers engaging animal chats, demonstrations, interactive presentations, and guided tours. This role offers opportunities to present live ambassador animals in meaningful encounters, ensuring both exceptional guest experiences and the highest standards of animal welfare. Specialists collaborate with animal care teams to support contact areas and formal demonstrations. Specialists also assist in the supervision and training of interpretive volunteers, ensuring program excellence and consistency. Success in this role requires excellent large-group public speaking skills, the ability to communicate complex scientific concepts in an accessible way to diverse audiences, and experience working closely with children and families. We’re seeking passionate individuals with a talent for communication, a love for animals, and the creativity to make every interaction memorable, inspiring, and impactful. As a member of the wider Learning & Engagement team, specialists may be called on to support other programming as needed.

Requirements

Bachelor’s degree required in Education, Biology, Zoology, Communications, Ecology, Environmental Education or other related field, and/or equivalent work experience.
6 months working experience in an informal learning environment with emphasis on wildlife conservation preferred
Must be able to work holidays, weekends and occasional after hour events to support special programming.
Experience handling animals or ability to learn to handle animals that may include reptiles, birds, mammals, and invertebrates.
Demonstrated experience in effective communications with youth and adults from diverse backgrounds.
Ability to manage multiple priorities and deadlines for a wide range of projects
Exemplary presentation and oral communication skills
Ability to work effectively in a team environment.

Nice To Haves

1-3 years working in an informal learning environment and demonstrated experience working in animal presentation and naturalist chats preferred.
Direct experience working with Ambassador Animals for program presentation
Certified Interpretive Guide certification or equivalent credential

Responsibilities

Delivering engaging, hands-on informal and interpretive programs for guests of all ages and backgrounds while collecting data and feedback to assess impact
Preparing and setting up all aspects of programming, including organizing materials, ensuring the necessary equipment is ready, and coordinating any logistical details to ensure smooth execution of the activities
Maintaining both front of house and back of house spaces to be organized/camera ready
Supporting the Guest Engagement leadership team by participating in training and mentoring of new staff, interns and volunteers
Supporting the Guest Engagement team to develop and implement programs and presentations directly related to our collection and conservation messages
Supporting the development and delivery of programming for non-routine special events
Providing proactive, friendly communication and striving to anticipate guests' needs and desires
Working collaboratively with front of house departments (Animal Staff, Guest Services, Facilities, etc.) to identify opportunities to improve guest experience
Communicating issues or concerns to the Guest Engagement Manager or Director of Engagement in a timely manner
Actively seeking up-to-date information on informal education methodologies and trends
Actively seeking out and participating in professional development opportunities as approved by supervisor
Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.
Thrive in a team environment, using your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.
Celebrate the successes of your team and bring enthusiasm to your work, reflecting the joyful culture that is at the heart of Audubon’s mission.
Stay adaptable and open to learning new skills, embracing change and innovation as opportunities to lead and grow.