Guest Coordinator

EOS Hospitality Lake Austin Employee LLC

14h•Onsite

About The Position

Working within the Reservations team, the Guest Experience Administrator connects with upcoming guests prior to arrival to confirm details, uncover preferences, and curate personalized experiences. This includes coordinating celebrations, arranging amenities, and securing reservations for dining, spa, and on-property experiences. You serve as both a planner and a trusted resource—ensuring every detail is in place for a smooth and memorable arrival.

Requirements

2+ years of experience in luxury hospitality, reservations, concierge, or guest services
Strong communication skills with a warm, polished, and professional tone
Highly organized with exceptional attention to detail
Ability to manage multiple priorities while maintaining composure and accuracy
Passion for hospitality, wellness, and creating meaningful guest experiences

Nice To Haves

Experience coordinating guest requests, amenities, or special arrangements preferred
Familiarity with reservation and property management systems is a plus

Responsibilities

Proactively engage with guests prior to arrival via phone and email to confirm stay details and personalize their experience
Identify and coordinate special occasions, celebrations, and custom requests
Arrange pre-arrival bookings including dining, spa services, wellness programming, and on-property experiences
Collaborate closely with internal teams (spa, culinary, front office, and events) to ensure seamless execution of guest requests
Accurately document guest preferences, notes, and arrangements within reservation systems
Ensure all amenities and special touches are prepared and communicated ahead of arrival
Anticipate guest needs and offer thoughtful recommendations aligned with the property’s wellness-focused offerings
Support Reservations team with booking assistance as needed