Guest Coordinator PRN Days
About The Position
The purpose of the position is to provide Guest Services assist in the Main Lobby, to include rotating weekend coverage. The Guest Coordinator/Ambassador is responsible for welcoming guest in a friendly, efficient and courteous manner. The Coordinator greets every external guest from the parking areas, into the facility and before departure from the facility. The Coordinator is responsible for assisting guests with inquiries, directions and initial questions regarding the facility or services. The Guest Coordinator will support the visitor management plan that contributes to a safe and secure environment for patients, visitors and staff. The Guest Coordinator will identify visitors and issue visitor badges through the Visitor Badge software. Staff will be responsible for monitoring the assigned area and refer to security any visitors non-compliance with the visitor badge process. Guest Coordinators may escort patients and/or visitors to areas in the facility. The Guest Coordinators will monitor the assigned areas for housekeeping issues/safety hazards and report per facility process. During non-peak times, the Guest Coordinator may assist with quick registration, specimen registrations, kiosk operations and perform other duties that are within scope of the role.
Requirements
- High School diploma or equivalent required
- Ability to provide a positive customer service experience to guest, visitors, and patients.
- Knowledge of HIPAA standards and regulations.
- Strong verbal and written communication skills.
- Strong interpersonal skills.
- The ability to communicate effectively with patients, guest, and hospital personnel.
- The ability to show compassion and sensitivity for patient comfort.
- The ability to maintain confidentiality.
- Knowledge of basic Windows based PC operations.
- Ability to work in 24/7 environment including weekends and holidays.
- Ability to work in multiple locations.
Responsibilities
- Provide Guest Services assist in the Main Lobby, to include rotating weekend coverage.
- Welcome guest in a friendly, efficient and courteous manner.
- Greet every external guest from the parking areas, into the facility and before departure from the facility.
- Assist guests with inquiries, directions and initial questions regarding the facility or services.
- Support the visitor management plan that contributes to a safe and secure environment for patients, visitors and staff.
- Identify visitors and issue visitor badges through the Visitor Badge software.
- Monitor the assigned area and refer to security any visitors non-compliance with the visitor badge process.
- Escort patients and/or visitors to areas in the facility.
- Monitor the assigned areas for housekeeping issues/safety hazards and report per facility process.
- Assist with quick registration, specimen registrations, kiosk operations and perform other duties that are within scope of the role during non-peak times.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
