Guest Coordinator

Ulta Beauty, Inc.•Houston, TX

About The Position

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. We are the future of beauty services. Be part of the transformation. We invite you to submit your application as we may have positions open now or in the near future, depending on current business needs. THE IMPACT YOU CAN HAVE: What’s a genuine smile worth? Or a passion for all things beauty that radiates through your voice and from every part of who you are? We think it’s hard to overstate, really. But as a Guest Service Coordinator at Ulta Beauty, you’ll quickly learn it’s indispensable. Because you’ll be the face of the services department—the first point of contact for guests wanting a warm, inviting and simple beauty experience—your whole approach and make-up will play a significant part of the team’s overall success. Create raving fans from the first “Hello!”

Requirements

Qualified candidates will possess a high school diploma or equivalent (no prior experience is necessary)
A demonstrated competency with sales, products and service
The ability to troubleshoot and successfully rectify guest concerns
The ability to work independently and as part of a team
The ability to build strong and enduring guest relationships
On a regular basis, requires the ability to walk
On a regular basis, requires the ability to reach with hands and arms
On a regular basis, requires the ability to stand for a minimum of 4 hours
On a regular basis, requires the ability to lift and/or move 50 lbs.
On an occasional basis, requires the ability to climb a ladder and balance
On a frequent basis, requires the ability to stoop, kneel and crouch

Responsibilities

Offering prompt, friendly, courteous service in the Salon pro-hair area
Managing Salon phone calls, appointment systems, guest records and Salon traffic flow
Using suggestive selling techniques (e.g., “Would you like a deep conditioning treatment with your haircut today?”)
Informing guests of current promotions and providing knowledgeable, professional product recommendations
Handling sales, refunds and exchanges courteously and accurately
Resolving guest concerns promptly and satisfactorily
Completing necessary paperwork in a timely, consistent and accurate manner

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