Guest Communications Operational Finance Coordinator

Rise Collective

14d • $5 - $6 • Remote

About The Position

This role will focus on two vital departmental functions: STR Home Procurement (ordering, tracking, and auditing physical assets for STRs) and Administrative Financial Oversight (managing multi-channel communication hubs and ensuring reservation payment compliance). The ideal candidate is an organizational powerhouse who can pivot seamlessly from auditing a budget to chasing down a missing delivery or confirming a high-value booking payment. Home Team is looking for a Communications Agent to oversee the daily operations of part of Home Team’s portfolio. This individual will manage guest communications across our short-term rental portfolio. This role is focused exclusively on supporting guests before, during, and after their stay, ensuring timely responses, clear information, and a positive guest experience. The Communications Agent will handle multiple guest conversations throughout the day and collaborate with internal teams as needed to resolve guest issues.

Requirements

• 2+ years of experience in operations, logistics, finance, property management assistance, or a highly organized administrative role.
• Proficient with channel managers/property management systems (PMS), multi-channel inbox tools, and basic spreadsheet manipulation (Excel/Google Sheets) for budget tracking.
• Comfortable handling numbers, auditing invoices, tracking spending limits, and navigating payment gateways.
• Exceptional written and verbal communication skills; ability to remain professional and assertive when resolving vendor delays or guest billing issues.
• Strong logistical foresight, you don't just see that an item was delivered; you ensure it is unboxed, working, and in place.
• Proactive problem-solving ability
• Strong written communication skills with a friendly, professional tone.
• Excellent time management and organization skills.
• Calm, solutions-oriented, and able to manage multiple conversations at once.
• Detail-oriented with strong follow-through.
• Able to work independently while collaborating with a team.
• Reliable, responsive, and consistent.

Nice To Haves

• Fast growing company - good opportunity for growth to Team Lead roles. We almost exclusively hire from within when looking for Team Lead.

Responsibilities

• Proactively monitor, order, and maintain optimal inventory levels for all properties (linen, guest amenities, maintenance supplies, and operational hardware).
• Oversee the end-to-end lifecycle of all orders. Track shipments, verify successful deliveries, and coordinate with field teams or local vendors to ensure items are installed correctly and on schedule.
• Maintain strict oversight of the procurement budget. Log expenses, reconcile receipts, identify cost-saving opportunities, and flag discrepancies immediately.
• Review all upcoming reservations across booking platforms to confirm that balance dues are accurate, payments have been successfully processed, or automated collection rules are firmly in place.
• Identify and resolve failed transactions, declined cards, or outstanding balances prior to guest arrival, coordinating directly with guests or platforms to secure payment.
• Review upcoming reservations to ensure identity verification is complete and flag any discrepancies immediately.
• Monitor, organize, and respond to multiple primary email channels (hello@, support@, and brand-specific inboxes) ensuring a zero-miss policy for critical updates.

Benefits

• Base Salary $5/hr first month, $5.50/hr 2nd month, $6/hr 3rd month onwards, tracked on hours, scheduled for 40hrs/week
• We bill $7-8/hr on average for our Team Lead roles as you progress within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed