Guest Communication Center Agent

SNOW PARTNERS LLC • Vernon Center, NJ

6d • Onsite

About The Position

As a Guest Communications Chat Agent, you will provide exceptional customer service through our online chat platform. Assist Mountain Creek and Big SNOW guests with inquiries to include, Resort Offerings, Lodging, Events, and Ride & Ski School Programs, etc.. This role requires excellent written communication skills, the ability to multitask efficiently, and a strong customer-centric approach. Your worksite will be located at Mountain Creek.

Requirements

• Excellent written communication skills, including grammar, spelling, and punctuation.
• Strong typing skills and the ability to navigate multiple systems simultaneously.
• Customer service experience, preferably in a chat or online environment.
• Proficiency in Google Suite.
• Strong problem-solving and multi-tasking abilities.
• Ability to work independently and as part of a team.

Nice To Haves

• Bilingual ability a plus.

Responsibilities

• Initiate and respond to chats promptly and professionally.
• Determine customer needs by actively listening and asking clarifying questions.
• Research, locate, and provide accurate information about products, services, pricing, and resort policies.
• Troubleshoot customer issues, explore alternative solutions, and escalate complex problems to the appropriate department or supervisor.
• Assist guests with bookings, purchases, and reservations through the chat platform.
• Contribute to the improvement of chat support processes and knowledge base resources.
• Perform other tasks assigned by Manager.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed