Guest Arrival Attendant - Part Time

Hilton Grand Vacations • Shell Knob, MO

7d • Onsite

About The Position

Come join our amazing Team at the Stonewater Cove Resort, a luxurious 38-unit property on Table Rock Lake in the beautiful hills of the Missouri Ozarks! Our property is nearly 500 acres of hills, forest and lakefront, perfect for outdoor adventures with zip-lines, ATV trails, fishing, and boating available. You’ll be working alongside approximately 60 fellow Team Members who are dedicated to providing memorable vacation experiences to our Owners and Guests.

Requirements

• Current and valid State Driver’s License
• 6 months +of Customer Service experience
• Self-starting personality with an even disposition
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations.

Nice To Haves

• Previous Bellperson & Valet experience
• Resort and Hotel hospitality proven experience

Responsibilities

• Greet & assist every guest building a memorable arrival and departure experience.
• Know and use members names, preferences, and routines.
• Develop a personal connection with each member.
• Provides instructions regarding the amenities of the room and property services and activities provided for guests' use.
• Delivers messages, express check-out folios, newspapers and other requested items.
• Retrieving, transporting, coordinating and storing of luggage in designated area.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions).
• Assisting guests with directions.
• Arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors.
• Record advance transportation request as needed; communicate parking procedures.
• Maintain awareness of undesirable persons on property premises and reports any problems or unusual activities to management, being a Safety & Security advocate.
• Special projects as advised by leadership; responding to all guest requests to ensure client satisfaction.
• Willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.

Benefits

• Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Driven Hourly Rate
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed