Guest Ambassador - Part Time - Seasonal - San Diego Zoo

San Diego Zoo Wildlife Alliance•San Diego, CA

2d•$20•Onsite

About The Position

The Guest Ambassador is committed to the department's mission and vision of providing the finest customer service to each guest by actively engaging in meaningful guest encounters. The Guest Ambassador performs a variety of duties providing assistance to the organization visitors. This position reports to the Guest Ambassador Lead, Supervisor, or Manager.

Requirements

Customer service and/or guest relations experience
Ability to communicate clearly, confidently, and professionally with guests.
Strong interpersonal and communication skills
Ability to comfortably engage with diverse audiences of all ages and backgrounds.
Strong problem-solving abilities
Maintains a positive attitude in fast-paced environments.
Reliability, professionalism, and accountability in their work.
Current valid California driver’s license in good standing
Ability to manage internal and external customer interactions with a high level of tact and diplomacy
Able to effectively work in a team environment
Able to communicate and work well with others
Ability to take direction
Knowledge of how to use two-way radio equipment
Ability to use point-of-sales automated systems

Nice To Haves

Experience in public speaking, education, hospitality, interpretation, or informal learning environments is preferred.
Bilingual preferred

Responsibilities

Provides guest service by greeting guests, providing directions/general information, and maintains crowd control as needed.
Checks various forms of admission and applicable identification, utilizes variety of tools to maintain proper attendance counts.
Provides special event support, works with outside vendors and provides transportation utilizing company vehicles.
Responds to guest inquiries, and refers questions/concerns to Guest Services/Duty Manager as appropriate.