Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2570)

Target•Marlborough, MA

12d•Onsite

About The Position

The Guest Advocate role focuses on creating an easy, inspiring, and friendly guest experience. This involves greeting guests, helping them find items, resolving issues, and ensuring efficient transactions. Advocates are also responsible for promoting Target's app, loyalty programs, and digital services. They handle checkout operations, order pick-up, and drive-up services, while maintaining a clean and safe work environment. The role emphasizes customer service, problem-solving, and adaptability in a fast-paced setting.

Requirements

Enjoy interacting and helping others (guests and team members).
Thrive in a fast-moving, highly active, and physically demanding role.
Possess teamwork, flexibility, and creative problem-solving skills.
Open to working a flexible schedule, including nights, weekends, holidays, and peak shopping times.
Communicate effectively, using positive language and attentive to guests' needs.
Exhibit a welcoming and helpful attitude toward guests and team members.
Attention to detail while prioritizing tasks.
Willingness to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices.
Operate handheld scanners and other technology equipment as directed.
Work both independently and with a team.
Capability to remain focused and composed in a fast-paced environment.
Accomplish multiple tasks within established timeframes.
Resolve guest questions quickly on the spot.
Accurately handle checkout operations and transactions.
Support cash office operations as needed.
Scan, handle, and move merchandise efficiently and safely.
Frequently lift or move product up to 10 pounds.
Occasionally lift or move merchandise up to 44 pounds without additional assistance.
Come to work when scheduled, work scheduled shifts, and take required breaks.
Ability to remain mobile for the duration of a scheduled shift.
Capability of working in and exposure to varying temperatures, humidity, and other elements.

Nice To Haves

Experience with order pick-up, drive-up, and online ordering.
Familiarity with Target's policies and procedures.

Responsibilities

Greet guests warmly and make eye contact.
Initiate helpful interactions with guests.
Help guests find items and resolve issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Demonstrate a service culture that prioritizes the guest service experience.
Inform guests about current promotions, store activities, and events.
Educate guests on how to use the Target App, including Wallet features.
Promote Target Loyalty programs and assist with sign-ups and sign-ins.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Minimize guest wait time while maintaining service and accuracy.
Direct guests to Order Pick-Up, Drive-Up, and online ordering features.
Process returns and exchanges, partnering with leaders to resolve issues according to policy.
Maintain a clean and clutter-free work area.
Stock supplies during store open hours while remaining available for guests.
Demonstrate ethical conduct, safety, and compliance.
Work in a safe manner and comply with all safety policies.
Support guest services like Order Pick-Up and Drive-Up orders, adhering to relevant laws.
Handle checkout operations and transactions accurately.
Scan, handle, and move merchandise efficiently and safely.
Take required meal and rest breaks.
Remain mobile for the duration of a scheduled shift.
Work in varying temperatures, humidity, and other elements, especially for Drive-Up and carryout duties.