Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2729)

Target•Wilmington, MA

13d•$18 - $27•Onsite

About The Position

The Guest Advocate role focuses on creating an easy, inspiring, and friendly guest experience. This involves welcoming guests, thanking them, and exceeding their service expectations through focused guest interaction, loyalty enrollment, and maintaining store cleanliness. Advocates for both in-store and digital services, they are knowledgeable about Target's capabilities and features that drive adoption, usage, and guest loyalty. They are empowered to make shopping quick and easy for guests at various touchpoints, including checklanes, guest services, gift registry, pick-up, and drive-up, while ensuring exceptional quality. This role provides opportunities to develop skills in communication, problem-solving, decision-making, and adapting to different guest interactions.

Requirements

Enjoy interacting with and helping others, including guests and team members.
Thrive in a fast-moving, highly active, and physically demanding role.
Possess teamwork, flexibility, and creative problem-solving skills.
Be open to working a flexible schedule, including varying hours, days, shifts (nights, weekends, holidays), and peak shopping times.
Communicate effectively, using positive language and being attentive to guest needs.
Exhibit a welcoming and helpful attitude towards guests and team members.
Demonstrate attention to detail while prioritizing tasks.
Willingness to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment.
Ability to work both independently and with a team.
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Ability to resolve guest questions quickly on the spot.
Accurately handle checkout operations, transactions, and support cash office operations as needed.
Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally up to 44 pounds without assistance.
Maintain mobility for the duration of a scheduled shift.
Ability to work in and tolerate varying temperatures, humidity, and other elements, especially during tasks like Drive-Up and carryout.

Responsibilities

Greet guests warmly, making eye contact and initiating helpful interactions.
Help guests find items and resolve issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers while maintaining a positive attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Demonstrate a service culture that prioritizes the guest service experience.
Inform guests about current promotions, store activities, and events.
Educate guests on and assist them with using the Target App, including Wallet features.
Explain the benefits of Target Loyalty programs, assist with sign-ups, and login issues.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Minimize guest wait times while maintaining service standards and accuracy.
Direct guests to enroll, activate, and use Order Pick-Up, Drive-Up, and online ordering features.
Process returns and exchanges, partnering with leaders to resolve issues according to company policies.
Maintain a clean and clutter-free work area by gathering unpurchased items, baskets, and hangers.
Stock supplies during store open hours while remaining available to assist guests.
Demonstrate ethical conduct, safety, and compliance.
Work safely at all times, complying with safety policies and training, and reporting/correcting hazards.
Support guest services like Order Pick-Up (OPU) and Drive-Up (DU) Orders and Returns, adhering to compliance regulations such as adult beverage laws.
Perform other duties as assigned based on business needs.