Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2824)

Target•East Peoria, IL

13d•$17 - $25•Onsite

About The Position

The Guest Advocate role focuses on creating an easy, inspiring, and friendly guest experience. This involves welcoming guests, assisting them with in-store and digital services, and ensuring the store is clean and well-maintained. The role is designed to provide team members with meaningful experiences to build and develop career skills through guest interaction, problem-solving, and adapting to various situations. Guest Advocates are empowered to make shopping quick and easy at checklanes, guest services, and pickup/drive-up areas, while maintaining high quality standards.

Requirements

Enjoy interacting and helping others (guests and team members).
Thrive in a fast-moving, active, and physically demanding role.
Possess teamwork, flexibility, and creative problem-solving skills.
Open to working a flexible schedule including varying hours, days, shifts (nights, weekends, holidays, peak times).
Effective communication skills, including positive language and attentiveness to guest needs.
Welcoming and helpful attitude towards guests and team members.
Attention to detail while prioritizing tasks.
Willingness to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment.
Ability to work independently and with a team.
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Ability to resolve guest questions quickly on the spot.
Accurately handle checkout operations, transactions, and support cash office operations as needed.
Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance.
Maintain mobility for the duration of a scheduled shift.
Ability to work in and tolerate exposure to varying temperatures, humidity, and other elements (e.g., Drive-Up, carryout).

Responsibilities

Greet guests warmly, making eye contact and initiating helpful interactions.
Assist guests in finding items and resolving issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers while maintaining a positive attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Demonstrate a service culture that prioritizes the guest service experience.
Inform guests about current promotions, store activities, and events.
Educate guests on and assist them with using the Target App, including Wallet features.
Explain the benefits of Target Loyalty programs, assisting with sign-ups and sign-ins.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Minimize guest wait times while maintaining service quality and accuracy.
Direct guests to enroll, activate, and use Order Pick-Up, Drive-Up, and online ordering features.
Process returns and exchanges, partnering with leaders to resolve issues according to company policies.
Maintain a clean and clutter-free work area.
Stock supplies during store hours while remaining available to guests.
Demonstrate ethical conduct, safety, and compliance.
Work safely, comply with all safety policies, and report/correct hazards.
Support guest services like Order Pick-Up (OPU) and Drive-Up (DU) Orders and Returns, adhering to compliance regulations (e.g., adult beverage laws).
Perform other duties as assigned based on business needs.