Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2855)

Target•San Diego, CA

13d•Onsite

About The Position

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of: Communicating and interacting with guests to build a welcoming guest experience Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns Adapting to different guest interactions and situations Promoting and engaging around various benefits, offerings and services

Requirements

Enjoy interacting and helping others (guests and team members).
Thrive in a fast-moving, active, and physically demanding role.
Possess teamwork, flexibility, and creative problem-solving skills.
Open to working a flexible schedule including varying hours, days, shifts (nights, weekends, holidays, peak times).
Effective communication skills, including positive language and attentiveness to guest needs.
Welcoming and helpful attitude towards guests and team members.
Attention to detail while prioritizing tasks.
Willingness to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology.
Ability to work independently and with a team.
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Ability to resolve guest questions quickly on the spot.
Accurately handle checkout operations and transactions.
Scan, handle, and move merchandise efficiently and safely.
Frequently lift or move product up to 10 pounds and occasionally up to 44 pounds.
Ability to remain mobile for the duration of a scheduled shift.
Capability to work in and be exposed to varying temperatures, humidity, and other elements (e.g., Drive-Up, carryout).

Responsibilities

Greet guests with a friendly demeanor, making eye contact and initiating a warm, helpful interaction.
Help guests find what they need and resolve issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers while maintaining a positive attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Demonstrate a service culture that prioritizes the guest service experience.
Inform guests about current promotions, store activities, and events.
Educate guests on and assist with the Target App, including Wallet features.
Promote Target Loyalty programs, assisting with sign-ups and sign-ins.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Minimize guest wait time while maintaining service and accuracy.
Direct guests to enroll, activate, and use Order Pick-Up and Drive-Up features.
Process returns and exchanges, partnering with leaders to resolve issues according to Target's policies.
Maintain a clean and clutter-free work area.
Stock supplies during store open hours while remaining available for guests.
Demonstrate ethical conduct, safety, and compliance.
Work safely at all times, complying with safety policies and reporting hazards.
Support guest services like Order Pick-Up and Drive-Up Orders, ensuring compliance with laws (e.g., adult beverage laws).
Perform other duties as assigned based on business needs.