Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2487)

Target•Westerville, OH

13d•$16 - $24•Onsite

About The Position

The Guest Advocate role focuses on creating an easy, inspiring, and friendly guest experience. This involves welcoming guests, exceeding service expectations through interaction, loyalty enrollment, and maintaining store cleanliness. Advocates are knowledgeable about both in-store and digital services, driving adoption and guest loyalty. They are empowered to make shopping quick and easy at various touchpoints like checklanes, guest services, and pickup, while ensuring exceptional quality. This role offers opportunities to build skills in guest communication, problem-solving, adapting to different interactions, and promoting offerings.

Requirements

Enjoy interacting with and helping others (guests and team members).
Thrive in a fast-moving, highly active, and physically demanding role.
Possess flexibility and creative problem-solving skills.
Open to working a flexible schedule, including nights, weekends, holidays, and peak shopping times.
Communicate effectively, using positive language and attentiveness to guest needs.
Exhibit a welcoming and helpful attitude towards guests and team members.
Demonstrate attention to detail while prioritizing tasks.
Willingness to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment.
Ability to work independently and with a team.
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Ability to resolve guest questions quickly on the spot.
Accurately handle checkout operations and transactions.
Scan, handle, and move merchandise efficiently and safely.
Frequently lift or move product up to 10 pounds and occasionally up to 44 pounds.
Remain mobile for the duration of a scheduled shift.
Ability to work in and tolerate varying temperatures, humidity, and other elements.

Responsibilities

Greet guests with a smile, make eye contact, and initiate a warm, helpful interaction.
Help guests find what they need and resolve issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers while maintaining a positive attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Demonstrate a service culture that prioritizes the guest service experience.
Inform guests about current promotions, store activities, and events.
Educate guests on how to use the Target App, including Wallet features.
Explain the benefits of Target Loyalty programs and assist with sign-ups and sign-ins.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Work efficiently to minimize guest wait times while maintaining service and accuracy.
Direct guests to enroll, activate, and use Order Pick-Up and Drive-Up features.
Process returns and exchanges, partnering with leaders to resolve issues according to Target's policies.
Maintain a clean and clutter-free work area.
Stock supplies during store hours while remaining available to guests.
Demonstrate ethical conduct, safety, and compliance.
Work in a safe manner, comply with safety policies, and report hazards.
Support guest services like Order Pick-Up and Drive-Up orders, adhering to compliance regulations (e.g., adult beverage laws).
Perform other duties as assigned based on business needs.