Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2396)

Target•Virginia Beach, VA

11d•Onsite

About The Position

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of: Communicating and interacting with guests to build a welcoming guest experience, Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns, Adapting to different guest interactions and situations, Promoting and engaging around various benefits, offerings and services.

Requirements

Enjoy interacting and helping others, including guests and team members.
Thrive in a fast-moving, highly active, and physically demanding role.
Possess teamwork, flexibility, and creative problem-solving skills.
Be open to working a flexible work schedule with varying hours, days, or shifts (including nights, weekends, holidays, and peak shopping times).
Communicate effectively, using positive language and paying attention to guest needs.
Have a welcoming and helpful attitude toward guests and team members.
Possess attention to detail while prioritizing tasks.
Willingness to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment.
Capability to work both independently and with a team.
Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Ability to resolve guest questions quickly on the spot.
Accurately handle checkout operations and transactions.
Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance.
Flexible work schedule (e.g., nights, weekends and holidays); come to work when scheduled, work scheduled shifts and take required meal and rest breaks.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

Responsibilities

Greet guests warmly, making eye contact and initiating a helpful interaction.
Help guests find what they need and resolve issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers while maintaining a positive attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Make the guest aware of current promotions, store activities, and events.
Understand and show guests how to use the features and offerings within the Target App, including Wallet.
Inform guests about the benefits of Target Loyalty programs and assist with sign-up and sign-in.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Minimize guest wait time while maintaining guest service and accuracy.
Be familiar with Order Pick-Up, Drive Up, and online ordering, and direct guests on how to enroll, activate, and use these features.
Attempt every return or exchange, follow register prompts, and partner with leaders to solve issues while adhering to Target's policies.
Maintain a clean and clutter-free work area by gathering unpurchased items, baskets, and hangers.
Stock supplies during store open hours while remaining available for guests.
Demonstrate a culture of ethical conduct, safety, and compliance.
Work in a safe manner at all times, comply with all safety policies and training, and report hazards.
Support guest services such as Order Pick-Up (OPU) and Drive-Up (DU) Orders and Returns, ensuring compliance with relevant laws.
Accurately handle checkout operations and transactions.
Scan, handle, and move merchandise efficiently and safely.