Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2951)

Target•Lima, OH

13d•$15 - $23•Onsite

About The Position

The Guest Advocate role focuses on creating an easy, inspiring, and friendly guest experience. This involves welcoming guests, assisting them with their needs, and ensuring a positive interaction at various touchpoints like checklanes, guest services, and order pick-up. The role also involves promoting Target's digital services and loyalty programs, maintaining store cleanliness, and efficiently processing transactions. Team members in this role develop skills in communication, problem-solving, adaptability, and customer engagement.

Requirements

Enjoy interacting with and helping guests and team members.
Thrive in a fast-moving, active, and physically demanding role.
Possess flexibility and creative problem-solving skills.
Open to working a flexible schedule, including nights, weekends, holidays, and peak shopping times.
Communicate effectively, using positive language and attentiveness to guest needs.
Exhibit a welcoming and helpful attitude towards guests and team members.
Demonstrate attention to detail while prioritizing tasks.
Willingness to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment.
Ability to work independently and with a team.
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Ability to resolve guest questions quickly on the spot.
Accurately handle checkout operations, transactions, and support cash office operations as needed.
Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance.
Ability to remain mobile for the duration of a scheduled shift.
Capability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain job duties (e.g., Drive-Up, carryout).

Responsibilities

Greet guests warmly, making eye contact and initiating helpful interactions.
Assist guests in finding products and resolving issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers while maintaining a positive attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Demonstrate a service culture that prioritizes the guest service experience.
Inform guests about current promotions, store activities, and events.
Educate guests on how to use the Target App, including Wallet features.
Promote Target Loyalty programs, assisting with sign-ups and sign-ins.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Minimize guest wait times while maintaining service and accuracy.
Direct guests to enroll, activate, and use Order Pick-Up and Drive-Up features.
Process returns and exchanges, partnering with leaders to resolve issues according to Target's policies.
Maintain a clean and clutter-free work area.
Stock supplies during store open hours while remaining available to guests.
Demonstrate ethical conduct, safety, and compliance.
Work safely at all times, complying with safety policies and reporting hazards.
Support guest services like Order Pick-Up and Drive-Up, ensuring compliance with relevant laws (e.g., adult beverage laws).
Perform other duties as assigned based on business needs.