On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2488)

Target•Cincinnati, OH

13d•$16 - $24•Onsite

About The Position

The Guest Advocate role at Target is designed for individuals who want a personalized work schedule, allowing them to work as much or as little as they like. As an On-Demand Team Member, you will not be on the regular weekly schedule but will have the flexibility to create your own schedule by picking up available shifts through the myTime mobile scheduling app. This role requires reliable attendance, active engagement by working shifts at least once every four weeks, and responsiveness to communication attempts. Successful candidates will attend a Target Welcome orientation and complete a short-term training program. Guest Advocates are responsible for creating an easy, inspiring, and friendly guest experience by focusing on guest interaction, loyalty enrollment, and store cleanliness. They are also knowledgeable about Target's digital services and solutions, empowering them to make shopping quick and easy for guests across various touchpoints like checklanes, guest services, and order pick-up.

Requirements

Enjoy interacting with and helping guests and team members.
Thrive in a fast-moving, active, and physically demanding role requiring teamwork, flexibility, and problem-solving.
Open to working a flexible schedule with varying hours, days, and shifts, including nights, weekends, and holidays.
Effective communication skills, including positive language and attentiveness to guest needs.
Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Welcoming and helpful attitude towards guests and team members.
Attention to detail while multitasking.
Willingness to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment.
Ability to work both independently and with a team.
Ability to resolve guest questions quickly on the spot.
Accurately handle cash register operations, cash transactions, and support cash office operations.
Scan, handle, and move merchandise efficiently and safely, including lifting up to 10 pounds frequently and up to 44 pounds occasionally.
Flexibility in picking up shifts (nights, weekends, holidays) to meet store needs.
Active engagement by picking up and working shifts and responding to contact attempts.
Must work at least one shift within 5 months to avoid administrative termination.
Capable of working in and exposure to varying temperatures, humidity, and other elements.
Ability to remain mobile for the duration of a scheduled shift.

Nice To Haves

Experience in Guest Services, Fulfillment, Food and Beverage, or Style departments.

Responsibilities

Greet guests warmly, make eye contact, and initiate helpful interactions.
Assist guests in finding products and resolving issues to ensure a smooth shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers with a positive attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Deliver the service standard by prioritizing the guest service experience.
Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
Minimize guest wait time while maintaining service and accuracy.
Inform guests about current and upcoming brand launches, store activities, and events.
Promote Target Loyalty programs, assist with sign-ups and sign-ins.
Explain and assist guests with fulfillment services like Order Pick Up and Drive Up.
Educate guests on using the Target App, including Wallet features.
Process returns, following register prompts and partnering with leaders for issue resolution.
De-escalate situations and recover the guest shopping experience in partnership with leaders.
Provide easy and accurate service for Order Pick Up, Drive Up, and Registry guests.
Maintain a clean and clutter-free work area, including gathering abandoned items.
Stock supplies during store open hours while remaining available to guests.
Demonstrate ethical conduct, safety, and compliance.
Work safely, comply with all safety policies, and report hazards.
Support guest services like Order Pick Up and Drive-Up, ensuring compliance with laws (e.g., adult beverage laws).
Perform other duties as assigned based on business needs.