GTM Systems Support Specialist

Productboard•San Francisco, CA

2d•$53 - $73•Hybrid

About The Position

Productboard is seeking a growth oriented individual to be a member of the Productboard Go to Market Operations team. The GTM Systems Support Specialist plays a pivotal role in supporting the GTM team to achieve revenue goals and drive customer success and will be key in enhancing the effectiveness of our GTM organization. We have initial plans for this to be a 3 month contract, but it may extend further.

Requirements

Good proficiency with Salesforce, Gong, Outreach
Ability to create clear/simple documentation - process guides & diagrams.
Good understanding of interconnectivity between systems allowing to perform upstream and downstream impact analysis from multiple stakeholders’ point of view.
Analytical. Leverages data where possible to GTM process and productivity
Excellent Communication Skills: Ability to concisely explain complex cross-functional processes.
Entrepreneurial/Builder mindset. Strong communication skills.

Nice To Haves

Salesforce Administration Certification
Experience with larger technology stack (Looker, Vitally (or other CS platforms), CPQ/CLM/commissions software, LinkedIn Sales Navigator, etc)
Prior experience in IT Help Desk strongly preferred

Responsibilities

Administration of core GTM tech stack, with an emphasis on administering SFDC adjacent tools, such as LeanData, Exportly, Outreach, ZoomInfo, Gong, Linkedin Sales Navigator, etc.
Manage the GTMOps ticket queue, triaging support requests from across the GTM organization.
Solve problems and issues with an eye towards future scalability but flexible enough to solve current state business requirements.
Ensure data accuracy, completeness, and consistency across all GTM systems and tools.
Collaborate closely with cross-functional teams (e.g., Finance, Legal, Sales, Marketing, Customer Success etc.) to build robust cross-functional processes and support cross-team handoffs acting as project owner.