GTM Systems Lead

retool•San Francisco, CA

62d

About The Position

As the Revenue Operations Systems Lead, you'll own the architecture, strategy, and delivery of our most complex and impactful operations projects-ensuring our GTM stack supports both current execution and future growth. You'll oversee the interconnected systems that power our go-to-market motion (Salesforce, Retool, Polytomic, Outreach, Census, and beyond), designing scalable foundations and guiding cross-functional projects that improve how data, automation, and people work together. This is a high-impact, cross-functional role for someone who thrives at the intersection of strategy, systems, and execution. Positioned at the heart of the GTM team, you'll be collaborating with top RevOps talent in both your Systems, Projects, and Operations (SPO) team as well as the Strategy and Planning side of RevOps. The SPO team is a horizontal team, so everyone on the team works with multiple departments depending on the projects, so expect to be developing relationships across ICs, Managers, and Executives within Marketing, Sales, and Customer Success, as well as collaborating with and supporting the Data team, Finance and Accounting, and Business Operations, among others.

Requirements

6+ years of experience in Revenue Operations, Business Systems, or Technical Program Management.
Deep understanding of Salesforce architecture and integration patterns across modern SaaS stacks.
Experienced in system design, data modeling, and automation frameworks.
Strategic thinker able to translate business objectives into actionable, scalable systems designs.
Strong project manager capable of aligning multiple teams and priorities.
Known for proactive communication, structured documentation, and crisp execution.

Nice To Haves

Experience leading system migrations or rebuilds at a high-growth SaaS company.
Familiarity with AI-driven automation, ETL/ELT design, or event-driven architectures.
Previous experience mentoring RevOps or technical systems teams.

Responsibilities

Lead the architecture and roadmap for Retool's GTM systems ecosystem, ensuring scalability and efficiency across tools.
Design and implement cross-functional systems projects, coordinating inputs from Sales, Marketing, Finance, and Product.
Work proactively on consolidating our tool stack, ensuring stakeholder needs are met, whilst simplifying our system footprint as you work.
Scope complex initiatives that may include new system introductions, data model overhauls, or automation redesigns.
Partner with business leaders to define measurable outcomes, success metrics, and project sequencing.
Establish frameworks for data governance, system documentation, and proactive monitoring.
Provide technical leadership and mentorship to RevOps Managers and GTM Engineers.
Ensure all solutions are designed with long-term maintainability and scale in mind.

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