Sales Enablement Specialist

Aston Carter•San Mateo, CA

1d•$140,000 - $175,000•Hybrid

About The Position

The GTM Engineer - Post Sales serves as the bridge between post-sales teams and technical build capabilities. The role partners with Customer Success, Support, Field Services, Training, and Operations teams to identify operational inefficiencies and create scalable solutions through software, automation, data, and AI. Key responsibilities include: Identifying friction points across post-sales functions Converting business problems into technical requirements and solutions Prioritizing work based on impact and scalability Managing a backlog of high-impact initiatives Designing, building, deploying, and maintaining systems and applications Creating a reliable source of truth across customer-facing workflows Building integrations, automations, reporting solutions, and AI-powered tools Connecting and operationalizing data across enterprise systems Driving adoption through documentation, training, measurement, and continuous improvement Designing scalable and maintainable systems with long-term ownership in mind

Requirements

Experience working with or alongside Customer Success, Support, Operations, Business Systems, BizOps, or similar teams
Understanding of customer records, product usage, support cases, orders, RMAs, assets, and operational workflows
Ability to translate business problems into technical solutions
Experience with operational tooling, dashboards, and applications used daily by business teams
Experience with large operational datasets, data models, transformations, and pipelines
Strong prioritization and problem-solving skills
Clear communication skills with both business stakeholders and technical teams
Ability to operate effectively with incomplete information
Experience documenting systems and building processes for long-term ownership
Technical Palantir Foundry
Databricks
Salesforce
NetSuite
Data Pipelines & Analytics
API & System Integrations
AI/LLM Applications (RAG, Embeddings, Semantic Search)
Automation Platforms (Make, n8n, Zapier)
Internal Tool Development
Operational Systems & Business Process Engineering

Nice To Haves

FAA part 107

Responsibilities

Identifying friction points across post-sales functions
Converting business problems into technical requirements and solutions
Prioritizing work based on impact and scalability
Managing a backlog of high-impact initiatives
Designing, building, deploying, and maintaining systems and applications
Creating a reliable source of truth across customer-facing workflows
Building integrations, automations, reporting solutions, and AI-powered tools
Connecting and operationalizing data across enterprise systems
Driving adoption through documentation, training, measurement, and continuous improvement
Designing scalable and maintainable systems with long-term ownership in mind