GTM Enablement Process Manager

Docusign-posted 4 days ago

Full-time • Mid Level

Hybrid • Seattle, WA

5,001-10,000 employees

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As a GTM Enablement Process Manager - Process & Tools, you will be a pivotal individual contributor, responsible for developing and delivering high-impact tools, processes, and methodologies content that empowers our global Sales and Customer Success teams. You'll take ownership of complex enablement deliverables, translating intricate information into clear, concise, and actionable resources. This role requires a blend of hands-on content creation, strategic thinking, and strong cross-functional collaboration to ensure our customer-facing teams have everything they need to excel. This position is an individual contributor role reporting to Sr. Manager, Global Enablement Content Responsibility

Lead the development and execution of diverse and increasingly complex enablement content, including sales guides, process documentation, training modules, FAQs, best practice documents, and quick reference guides for global GTM tools and processes
Manage both standard and non-standard work assignments, ensuring timely and high-quality delivery
Maintain accountability for the accuracy, relevance, and impact of your owned deliverables, ensuring they align with Docusign's brand and strategic goals
Represent the Enablement function on cross-functional projects and teams, advising on content strategy and requirements
Act as a functional lead on projects and initiatives that may have a long-term strategic impact
Determine the best structure and approach for your deliverables, considering multiple data sources and perspectives to characterize problems and opportunities effectively
Collaborate extensively with IT, Product Marketing, Sales Operations, Customer Success Operations, and other GTM teams to gather information, validate content, and drive alignment
Influence without direct authority at various organizational levels, building strong, trusted relationships with stakeholders
Challenge ideas or approaches diplomatically when necessary, maintaining relationships and ensuring optimal outcomes for the business
Distill complex information into clear, influential, and impactful communications, tailored to the audience
Maintain a strong and current understanding of our business, industry, and customer needs, acting as a fierce customer advocate

8+ years of significant experience in GTM Enablement, Sales Enablement, Customer Success Enablement, or a related function within an enterprise software or SaaS environment
Bachelor's degree or equivalent practical experience in Business, Marketing, Communications, Education, or a related field
Experience with standard Sales and Customer Success efficiency tools, such as Salesforce, Outreach, Gong, Apttus, and LinkedIn Sales Navigator
Proven ability to deliver increasingly complex content, translating intricate processes or technical concepts into clear, actionable resources
Demonstrated effectiveness in managing standard and non-standard work assignments with a strong track record of high-quality results
Excellent written and verbal communication skills, with the ability to distill complexities and tailor messages to different audiences

Proficiency with content creation tools and platforms (e.g., Microsoft Office Suite, Google Workspace, Canva, Articulate, Adobe Creative Suite basics, or similar)
Familiarity with standard Sales and Customer Success processes such as building a quote, forecasting, executing against a sales methodology, and building territory and account plans
Master's degree or advanced certification in a related field
Considerable knowledge of the SaaS business model, our industry, and the cross-functional groups involved in our path to market
Experience acting as a functional lead on strategic projects or initiatives.
Demonstrated ability to make decisions where little precedent may exist, considering multiple data points and perspectives
Proven ability to effectively influence without authority and manage differing perspectives to achieve shared understanding and alignment
Experience coaching or mentoring other team members, contributing to their development and capabilities
Creative problem-solver, able to incorporate future-facing considerations into ideas and planning, even in complex or large-scale projects
High self-awareness, low ego, and exceptional emotional intelligence, with a positive and agile approach to change and ambiguity
Consistent drive to win, with a robust work ethic and an ambition to take on and complete stretch assignments
Familiarity with enablement platforms such as Highspot, Seismic, Mindtickle, or similar
Highly skilled using standard Sales and Customer Success efficiency tools such as Salesforce, Outreach, Gong, Apttus, and LinkedIn Sales Navigator
Mastery of standard Sales and Customer Success processes such as building a quote, forecasting, executing against a sales methodology, and building territory and account plans
Experience with Salesforce CRM and understanding of sales and customer success workflows
A passion for technology and an eagerness to learn about Docusign's creation and ownership of the Intelligence Agreement Management category

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

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