GTM Data Analyst - Scaled Digital Success

Intercom•San Francisco, CA

3h•$153,000 - $182,750•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? As part of the GTM Analytics team, you will provide data-driven insights that support scaled, digital-first go-to-market programs. This role helps teams understand performance across repeatable GTM and customer motions, with a focus on engagement, adoption, and growth. You will work closely with cross-functional partners to ensure scaled programs are well measured and continuously improved.

Requirements

3–5 years of experience in analytics, GTM, customer analytics, or a related field
Strong understanding of SaaS GTM and customer success metrics
Experience using SQL and BI tools such as Tableau or Looker
Ability to manage multiple priorities and reporting needs independently
Strong attention to detail and data accuracy
Excellent written and verbal communication skills

Responsibilities

Targeting & Cohort Analysis: Analyze customer and prospect cohorts to support targeting, prioritization, and distribution for scaled digital programs.
Program Impact Measurement: Measure the impact of point-in-time and evergreen digital engagements on key business and product metrics.
Campaign & Program Analysis: Analyze performance across scaled tactics such as webinars, email campaigns, workshops, and virtual or in-person programs.
Attribution & Distribution Reporting: Build and maintain dashboards that track distribution, reach, and attribution as part of regular KPI reporting.
Cross-Functional Collaboration: Partner with GTM, Marketing, and Success teams to answer business questions through data.
Continuous Improvement: Identify opportunities to improve reporting, measurement, and analysis workflows over time.