GTM AI Engineer (f/m/d)

Trusted Shops SE

18h • Hybrid

About The Position

As a GTM Engineer at Trusted Shops, you will be the architect behind the company's agentic revenue infrastructure. You will build, deploy, and maintain AI agents and automated workflows that transform the daily operations of Sales, Account Management (AM), and Customer Success Management (CSM) teams. This role involves making AI transformation a reality through autonomous CRM updates from call transcripts, AI co-pilots for deal guidance, predictive churn alerts for proactive outreach, and dynamic pipeline scoring.

Requirements

• 3+ years of experience in a technical GTM, Sales Engineering, RevOps Engineering, or Marketing/Sales Automation role.
• Strong hands-on skills in building automations and integrations (APIs, webhooks, iPaaS platforms).
• Profound experience with AI/ML in a business context – you've built or managed AI-powered workflows, chatbots, scoring models, or similar.
• Proficiency in prompt engineering and the ability to "program" AI agents to follow complex business logic.
• Familiarity with LLM-based tools and agentic AI frameworks.
• Solid understanding of CRM data models (ideally Salesforce) and how to maintain data quality at scale.
• Comfortable with scripting/coding (Python, JavaScript, or similar) – you can build prototypes and debug integrations.
• Passionate about the intersection of AI and revenue – you follow the space, experiment with new tools, and have strong opinions on what works.
• Fluent English.

Nice To Haves

• German is a plus.

Responsibilities

• Build and deploy AI agents that act as co-pilots for Sales, AM, and CSM – from deal guidance and next-best-action recommendations to automated follow-ups and renewal nudges.
• Implement autonomous data orchestration: agents that listen to calls, parse emails, and update CRM fields with high accuracy, keeping the data foundation "AI-ready" at all times.
• Develop agentic automation frameworks that go beyond simple "if-this-then-that" workflows – agents that reason, adapt, and act on complex business logic.
• Design and maintain the signal-based data architecture that feeds AI models with real-time behavioural, engagement, and usage signals.
• Build automated forecasting pipelines that deliver floor/ceiling predictions based on historical patterns and current pipeline velocity.
• Collaborate with the Process Manager to translate process designs into technical implementations and automated workflows.
• Work closely with PlatformOps, Engineering and Data teams to ensure seamless integration across the tech stack (Salesforce, Hubspot, BI).
• Continuously evaluate and integrate new AI tools and platforms; stay ahead of the rapidly evolving agentic AI landscape.
• Monitor agent performance, accuracy, and reliability; implement guardrails and feedback loops.

Benefits

• Hybrid work: Combine flexible remote work with team time in the office.
• Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway.
• Permanent contract with Europe's trusted brand.
• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival.
• Buddy programme (an experienced trustee is at your side).
• Individual training opportunities.
• Events (Team Events, Unit Events, etc.).
• Health Pass (free online and offline sports, fitness and health courses).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed