AI Ops Lead

Sensi.AI•Austin, TX

4h•Hybrid

About The Position

Sensi.AI is transforming the world of home care through agentic AI, and we're just getting started. As a hyper-growth startup, every team member has the opportunity to make a real impact on people's lives while working as part of a global, collaborative team in a flexible hybrid environment. We're looking for a GTM AI Enablement Lead to help accelerate the next chapter of Sensi.AI's go to market evolution. Sensi has built a strong and growing GTM organization spanning Product, Marketing, Sales, Customer Success, and Clinical teams. As we continue to scale, we're investing in AI to create a faster, smarter, and more effective operating model that gives our teams-and our customers, a competitive advantage.

Requirements

GTM fluency: You deeply understand how Sales, Marketing, and CS work, and what they need to execute well
AI Native: You use AI tools daily, have built workflows that run without you, and can show us what they do
Builder mindset: You're energized by the ability to build. You don't wait for a system to exist, you create it
Systems thinker: You see process gaps as automation opportunities and can design solutions that scale
Expert communicator: You can simplify complex information for any audience, from a sales rep to a C-suite executive
Executes independently: Strong ownership, project management discipline, and ability to drive initiatives from idea to completion
B2B Startup or early stage company experience, ideally at a company with a strong product and a maturing GTM function
Familiarity with customer lifecycle management, onboarding, or customer operations
You evaluate whether a process requires human judgment before determining ownership

Responsibilities

Act as the primary hub across Sales, Marketing, CS, and Product to ensure a unified GTM strategy and consistent messaging
Distill technical product releases into clear, actionable materials and build the AI workflows that keep them current, distributed, and effective without manual intervention
Own the lifecycle of all external and internal enablement collateral, keeping it current and effective
Design and lead training sessions that build product fluency and sales excellence across GTM teams
Build and maintain the internal Knowledge Base as the organization's single source of truth and design the automation layer that keeps it updated, surfaced, and useful without anyone manually maintaining it
Partner with Marketing to co-create messaging that moves beyond features to focus on outcomes
Build intelligent systems that automatically capture, organize, and surface institutional knowledge as the company scales
Identify manual, repetitive, or broken processes across GTM and redesign them as AI powered workflows
Build and deploy automations where AI owns the full loop generation, personalization, distribution, and measurement
Improve customer onboarding, adoption, and retention through automation and personalization
Evaluate emerging AI tools and rapidly prototype new use cases with real business impact
Measure results through dashboards, experimentation, and ROI analysis, making the case for what to build next