GSOC Supervisor - Overnight - Rochester, NY

Northland Controls•Pittsford, NY

8d•$27 - $30•Onsite

About The Position

Northland Controls is seeking an experienced GSOC Supervisor to join our Global Security Operations Center team. This is a great opportunity for a security professional who enjoys leading people, working with security technology, and keeping a fast-paced operation running smoothly. In this role, you'll oversee the day-to-day activities of GSOC Operators and Leads, including scheduling, training, performance, and operational support. You'll also take a hands-on role in system administration, troubleshooting, audits, and onboarding new client sites. If you're a hands-on leader who enjoys developing people, solving problems, and improving operations, we'd love to hear from you.

Requirements

3+ years of experience in a GSOC, Security Operations Center, corporate security environment, command center, or similar setting.
Previous supervisory, team lead, or people-management experience.
Experience with physical security technologies, including access control, video surveillance, alarm monitoring, and related security systems.
Strong technical aptitude with experience in system administration, troubleshooting, testing, or configuration.
Experience training and developing employees and providing constructive performance feedback.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and organizational skills with strong attention to detail.
Ability to manage multiple priorities and remain effective in a fast-paced operational environment.

Nice To Haves

Experience with Zendesk or a similar ticketing platform is preferred.
Experience testing or onboarding new security sites is a plus.

Responsibilities

Provide day-to-day leadership and support to GSOC Operators and Leads, including coaching, training, performance management, and corrective action when needed.
Manage team scheduling, shift coverage, timecard approvals, and PTO requests to ensure appropriate coverage.
Ensure shift pass-downs are accurate, current, and effectively communicated across the team.
Train and develop Operators and Leads on security systems, GSOC procedures, Zendesk, troubleshooting, testing, and client requirements.
Perform Level 1 system administration, including system scheduling changes, access levels, alarm settings, user accounts, and other routine system updates.
Oversee required operational audits, including camera, Panic Button, Code Blue Phone, and quarterly client contact audits.
Support the onboarding of new client sites by testing security systems, configuring schedules and camera views, and confirming sites are ready for GSOC operations.
Troubleshoot and test security systems, resolve routine issues, and coordinate with technical teams when additional support is needed.
Serve as an escalation point for Operators and Leads and ensure operational or client issues are properly documented, communicated, and resolved.
Ensure badge photos and other routine GSOC administrative responsibilities are completed accurately and on time.
Partner with internal teams and client stakeholders to resolve issues, improve processes, and maintain consistent, high-quality GSOC operations.