GSOC Supervisor (88362)

Inter-Con Security Systems•Warren, MO

13d•Onsite

About The Position

Inter-Con Security Systems, Inc. is seeking experienced security professionals to join our team as GSOC Supervisors supporting a Global Security Operations Center in Warren, Michigan. The GSOC Supervisor leads Analysts and Operators during an assigned shift within a 24/7/365 Global Security Operations Center. The Supervisor is responsible for shift readiness, service quality, incident escalation, workflow compliance, and communication with security and fire leadership while providing real-time operational decision-making, coaching, quality assurance, and workforce oversight. This is a full-time position supporting a 24/7/365 security operation. Candidates must be able to work days, nights, weekends, holidays, and overtime as business needs require.

Requirements

High school diploma or GED required
3+ years of experience preferred in a security operations center, emergency communications, dispatch, public safety, corporate security, or comparable operational environment
1+ year of lead or supervisory experience preferred, including responsibility for coaching, task assignment, quality assurance, or incident escalation
Demonstrated ability to direct personnel during urgent or high-impact events while maintaining composure, accuracy, and policy compliance
Experience with access control, CCTV/video management, alarm monitoring, incident/case management, mass notification, and related security technology platforms preferred
Strong report-review, analytical, conflict-resolution, and professional communication skills
Valid Michigan guard card or registration, as required for the assignment
Current First Aid and CPR certification, or ability to obtain and maintain certification before assignment
Ability to successfully complete required background screening and drug and alcohol testing
Ability to read, write, and speak English fluently and produce clear, concise, and accurate incident reports
Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Teams, and PowerPoint as relevant to the position
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information
Ability to work in a 24/7/365 operation, including days, nights, weekends, holidays, and overtime as business needs require
Ability to complete ongoing training and required comprehension and retention testing

Nice To Haves

additional education or relevant professional training preferred

Responsibilities

Provide direct shift supervision, work direction, coaching, and operational support to GSOC Analysts and Operators
Confirm shift coverage, post readiness, system status, pass-down information, priority events, and outstanding follow-up items
Ensure personnel follow approved SOPs, post orders, escalation paths, incident classifications, response playbooks, and documentation standards
Serve as the primary escalation point for incidents exceeding Analyst-level authority, complexity, severity, or business impact
Maintain timely and professional communication with site security leaders, fire/EHS partners, facilities teams, external responders, and account leadership
Oversee dispatch and incident-management activities across multiple locations
Maintain situational awareness through incident resolution
Conduct quality checks and audits of calls, event records, incident reports, shift logs, dispatch activity, and system usage
Review, edit, and approve operational documentation for accuracy, completeness, and clarity
Support onboarding, refresher training, drills, coaching, and comprehension/retention testing
Provide objective employee performance feedback and address performance or process concerns
Assist with system disruptions and operational continuity procedures
Prepare shift summaries, metrics, trend observations, and after-action information for leadership
Direct personnel during urgent and high-impact incidents while maintaining composure and policy compliance