GSOC Operator Hiring Event

HiveWatch•El Segundo, CA

9d•Onsite

About The Position

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building. HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe. If you thrive in fast-paced environments, stay calm under pressure, and want to be part of a technology-driven security operation - this is your opportunity. This is an invitation-only hiring event for GSOC Operators to be hired in person at HiveWatch HQ. Qualified candidates will interview onsite and receive a decision the same day. The event is scheduled for Friday, May 29, from 9 AM to 4 PM PT, with same-day offers available. The pay rate is $23 - $29 per hour plus equity eligibility.

Requirements

Minimum 3 years experience working with or in a communications or operations center, or other related role
Must be willing to learn unfamiliar technical systems
Must have availability for overnight shift work
Strong customer service/interpersonal skills, especially during times of crisis
Must have a reliable means of communication (i.e., email, cell phone)
Must have a reliable means of transportation (public or private).
Must be willing to sign a confidentiality agreement, and maintain confidentiality at all times
Must be able to pass a background check and drug screen upon the extension of a conditional employment offer

Nice To Haves

Strong written and verbal communications skills across various platforms (email, slack, phone, etc.)
Ability to generate concise reports from verbal or written sources

Responsibilities

Represent and display the HiveWatch core principles of customer service and professionalism
Utilize multiple software platforms and technologies to answer routine and emergency calls, monitor access control alerts and video feeds, open source threat intelligence, and information from mass-communication tools. Dispatch/notify security officers, maintenance, and liaise with emergency 911 centers
Be able to prioritize and make decisions under stress
Maintain various records of communications and events in a concise manner
Work collaboratively with HiveWatch’s and clients’ leadership teams to prepare for, respond to, and recover from all incidents and crisis events that may impact our customers, including their personnel, property, business operations or brand
Communicate and disseminate information, using established communication vehicles, to key partners using best practices
Take an active role in position-related projects and utilize experience and judgment to contribute to the on-going evaluation and improvement of operations and systems.
Maintain composure during critical incidents and emergencies.
Comply with all HiveWatch rules and guidelines, to include safety rules and guidelines, and maintain strict confidentiality