GSOC Operator - FLEX Part Time - $23.69/hour (#93)

Sunstates Security•Raleigh, NC

9d•Onsite

About The Position

Sunstates Security is seeking an experienced Global Operations Center Operator to work in a prestigious client's GSOC. This position is for a flexible shift. This position offers a pay rate of $23.69/hr - paid weekly. The selected candidate will monitor North and South American locations to protect the client's personnel, property, and brand. Exquisite customer service via phone, email and ticketing is critical.

Requirements

Prior GSOC and customer service experience.
Must possess a high school diploma or equivalent.
Ability to possess and maintain any/all licenses, certifications, and certificates required by law.
Prior work or educational experience with various software applications, including Google Docs or similar.
Must possess a minimum of one (1) year of successful work experience in a security command center setting, call center, or similar.
Work history to include a demonstration of the following: Understanding of physical security best practices.
Prior experience with access control software.
Prior experience with threat intelligence tracking software skills.
Ability to quickly understand and apply software manipulation and business logic.
Ability to navigate and interface with other technology support organizations.
Must be fluent in English.
Proficient in Google Suite or comparable software.
Excellent oral and written communication.
Adaptability in fast-paced, changing environments.
Robust and active listening and assessment skills.
Critical thinking and attention to detail.
Applicants must be at least 18 years old, legally authorized to work in the country of hire, and able to pass a drug test.
Applicants need to undergo an extensive background check.
US applicants may need to provide a discharge document prior to the military.

Responsibilities

Perform critical virtual safety and security duties to include (but not limited to): Customer service, alarm management, emergency response, critical incident management, access control, and investigation support.
Traveler support and customer support.
Collect and validate intelligence and assess the credibility of source information.
Deliver timely, accurate information and reports as requested by managers and partners.
Troubleshoot and support security technical teams to identify problems and facilitate the repair at facilities.
Support Regional Security Managers in delivering security services in the assigned region.