GSOC Operator (Tempe, AZ)

Crisis24•Tempe, AZ

1d•Onsite

About The Position

The GSOC Operator will proactively monitor multiple screens displaying various security systems, including access control, video management, and intrusion detection platforms. This role involves acknowledging, assessing, and prioritizing daily security alerts and intrusion detection alarms, as well as administering and troubleshooting security systems. The operator will dispatch security officers and other relevant personnel in response to alarms or security events, accurately logging all events in the incident management system. Additionally, the role includes answering inbound calls, providing professional responses, and triaging service and support calls.

Requirements

High School Diploma or equivalent required
Strong ability to multitask and maintain focus in a fast-paced, high-pressure environment.
Excellent verbal and written communication skills.
Proficiency in basic computer applications and the ability to quickly learn new software and security platforms.
A strong sense of responsibility and a proactive, problem-solving mindset.
Must be able to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operation.
Must be able to pass a background check.

Nice To Haves

an associate or bachelor's degree in a related field is a plus.
Prior experience in a security, dispatch, or customer service role is preferred, but not required.

Responsibilities

Proactively monitor multiple screens displaying various security systems, including access control, video management, and intrusion detection platforms.
Acknowledge, assess, and prioritize all daily security alerts and intrusion detection alarms in a timely manner.
Administer and troubleshoot security systems, ensuring they are functioning correctly and reporting any issues to the appropriate personnel.
Dispatch security officers and other relevant personnel in response to alarms or security events, adhering to established performance criteria and protocols.
Accurately log all security events, actions taken, and outcomes in the incident management system.
Answer inbound calls from employees and security personnel, providing professional, helpful, and customer-service-focused responses.
Triage all incoming service and support calls, redirecting them to the appropriate team or individual as needed.
Adhere to applicable information security procedures and policies as updated from time to time on the ISMS.
Report any information security incidents or potential information security threats to the Information Security Officer.
Take a proactive approach to information security.
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.