GSOC Operator

Control Risks • San Francisco, CA

3d • Onsite

About The Position

Control Risks is seeking to hire a GSOC Operator to provide support for one of our premier clients. The Operator will work in a 24/7/365 security call center environment, creating tactical intelligence products to ensure the protection and risk mitigation of our client's assets, executives, and operations. This role will be a swing shift position. This is NOT a cybersecurity role.

Requirements

• Associate's degree or two-to-four years of work experience.
• Zero-to-One years of experience in a GSOC, Security Operations or similar role.
• Baseline understanding of security systems.
• Ability to execute moderately complex tasks with limited supervision.
• Strong customer service orientation and ability to provide high-level support to client employees who may be experiencing crisis or emergency incidents.
• Ability to respond effectively in emergency situations and gather pertinent information and communicate with security leadership and stakeholders at all levels of the organization.
• Ability to utilize social media and other open-source monitoring platforms to collect information for tactical intelligence purposes.
• Ability to gather and analyze large amounts of data and information and compile it into easily digestible, concise reporting.
• Strong written and verbal communication skills, including on the radio and phone.
• Keen attention to detail, strong multi-tasking skills and ability to adapt to the needs of a fast-moving working environment.

Nice To Haves

• Previous experience working alongside cross-functional security teams including Executive Protection and Travel Safety a plus.

Responsibilities

• Serve as first point of contact for the client's global community supporting a 24/7/365 security call center environment.
• Monitor CCTV, life safety systems, access control, company assets, world events and/or incidents, events, and on-site executive protectee movements in order to identify and mitigate risks to the client.
• Conduct travel security tracking and response management for all global employees (in partnership with ISOS).
• Respond to and action alarms at client offices.
• Dispatch and monitor the security guard force to support safety and security operations.
• Utilize the client's mass communication systems to notify employees during emergency events.
• Respond to incidents and requests for assistance from the client's community.
• Coordinate with cross-functional stakeholders in a wide variety of areas including in emergency and crisis situations.
• Execute procedures, as directed by GSOC leadership and the client's Safety and Security management to enhance safety and security at the sites.
• Develop tactical intelligence reports and security plans as directed.
• Assist with maintaining threat assessment and management information and records.
• Monitor travel tracking systems for impacts to life safety for all client employees.
• Support the Shift Supervisor and Manager in the completion of necessary tasks.
• Perform various safety and security tasks, as directed by client management.

Benefits

• Competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• Discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
• Medical Benefits
• Prescription Benefits
• FSA
• Dental Benefits
• Vision Benefits
• Life and AD&D
• Voluntary Life and AD&D
• Disability Benefits
• Voluntary Benefits
• 401 (K) Retirement
• Nationwide Pet Insurance
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree